Question about SanDisk Sansa Clip MP3 Player

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Computer does not recognize the Sansa Mp3 player

Sansa fuze mp3

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  • jaxandcin Dec 26, 2008

    My Sansa Fuze will not charge and also is not recognized by my computer. Called tech. support but they didn't know how to fix it.

  • nettamayw Dec 27, 2008

    does not recognize

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Tech support didn't know how to fix that issue! - lol. No wonder why people are asking all the time.

I would use the volume + button instructions from below, but I would check your user's manual (available from Sandisk's website) to see if another button would substitute for volume +.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

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Hello,

There's a step by step support site for the Sansa Fuze getting
recognized on the computer, see:
http://kb.sandisk.com/app/answers/detail/a_id/42

Main information support for the Fuze, with next link:
http://kb.sandisk.com/app/answers/detail/a_id/3249/session/L3NpZC94TjRwTCpQag%3D%3D/sno/0

Need more help ? Just post a comment.

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Hello,

There's a Sansa Fuze support page, see next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/

When the Sansa is not recognized by the computer, start troubleshooting using next link:
http://kb.sandisk.com/app/answers/detail/a_id/42

Need more help ? Just post a comment.

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Look exact model of a player and look the driver through search system. After installation all will work.
http://heaters.agilityhoster.com/

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