Question about Tao 1.5-inch Square Polished Silver Photo Keychain 1ea. (687418800004)

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Can not download pictures to photo keychain

I got to the point where the keychain says USB Connect but nothing on the computer that says i can start to download

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Hum, I'm not familar with this product, but It should recognize on your computer as a little hard drive. Try looking under the start menu, at "my computer" under hard disk drives. If you find it, double click on it and when it opens a new window, you should be able to drag and drop photographs there. If there are already folders on the drive, don't delete them, you may have to load the images under a specific folder to show on the keychain.

Did your key chain come with a little program that adds the images for you?

Try restarting your computer with it plugged in. Also, when you disconnect it from your computer, make sure to "eject" the hard drive by clicking on the little green arrow near your computer clock at the bottom right (win xp). Otherwise, it could mess up your keychain and the computer wont recognize it. Same goes with anything you unplug from your computer. No worries, it should return to normal even if you did just unplug it. Don't take that chance though. Just restart it while it's plugged in, then "eject" the drive. Once it tells you that everything is ok to disconnect the drive, pull it out and replug it back in. Hopefully it should recognize then.

Posted on Dec 27, 2008

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

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