I have a customer who send hundreds of Purchase Orders all over the country. Monday he sent out 300 faxes, called all of the vendors and 50 of them did not receive the Purchase Orders. I figured he wasn't dialing 9 for an outside line or was not properly transmitting them, but he is doing everything right. The journal indicates that all faxes went throught even though they did not. He resent a fax to one vendor while they were standing next to the UF 8000, the fax indicated that it went through but the person standing next to the machine did not receive it. Had the phone company change out the line, same problem. I took a loaner machine UF 790 to them and it is working fine. So I have determined that it is a problem with the UF 8000 but not sure what. I'm thinking a modem board but I'm surprised that any faxes are getting through if the board is bad. Any ideas out there?
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Re: Customer not receiving all faxes
I tend to agree that if it was a bad modem that any of the faxes would get out at all. You might try stepping down the max xmit rate. Did you try to manually dial the problem number? Did the person on the other end hear the fax ring or see any activity about trying to connect? What did the transmission report say? Any info will help.
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If you get issues like Faxes can be sent but not received, Faxes can be received but not sent error on your Printer then follow the given troubleshooting steps. Solution to Faxes can be sent but not received
·Initially, you have to check any of the telephone line services are enabled. There are,
6.Anonymous Call Rejection
·These may block your incoming faxes. So disable the above features.
·If you are using Automatic fax reception option on your fax recipient, then check whether the Automatic Answering feature is enabled or not, if it enables means Auto Answer green LED should be on.
·Check the Ring to Answer value.
·If the value set as answering machine that causes the issue on fax reception. Then change the value to Fax or FaxTel
·Now, you can receive the incoming faxes. Solution to Faxes can be received but not sent
·Check whether the dialed number is correct or not. Every one of the digits required to make a telephone call from a similar line must be dialed.
·On the off chance that the Speed Dial has been used for dialing or the fax has been sent from your PC, print the page to be faxed and dial the number physically on the HP Fax front board.
·Check whether the Tone Dialing is set on you HP Fax product.
·In the event that faxes are sent effectively from the HP Fax front board, but, it's fail when sent from the PC, test the communication between the HP Officejet 4650 printer and your PC by tapping the Status button in the HP Director application, or attempting to print some record.
·If the printing fails to send the fax, then check whether all cables (from system to HP Officejet 4650 Printer) are connected properly, if it's not then connect it properly.
·Now restart it. On the off chance that communication still can't be set up, Call Printer customer service team via Toll-Free: +1-800-836-3987 to resolve your HP Officejet 4650 fax issues.
If they gave you a number, that is not a fax number, try to call it. Or try to locate their customer service department. Sending a fax about a problem with an order won't ensure that the proper people get the information to rectify the problem.
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For Product Information, Operating Assistance, Literature Request, Dealer Locations, and all Customer Service inquiries please contact: 1-800-211-PANA (7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 9 am-7 pm, EST. or send e-mail : email@example.com For hearing or speech impaired TTY users, TTY : 1-877-833-8855 Web Site: http://www.panasonic.com You can purchase parts, accessories or locate your nearest service center by visiting our Web Site. www.panasonic.com Accessory Purchases:1-800-332-5368 (Customer Orders Only) For hearing or speech impaired TTY users, TTY : 1-866-605-1277 Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (6 am to 5 pm Monday - Friday; 6 am to 10:30 am Saturday; PST) (Visa, MasterCard, Discover Card, American Express, Check)
Your Epson product appears to be malfunctioning and requires service. See your options below:
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I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.