I just got the TomTom300 XL for Christmas. It says to fully charge the battery before using. How do you charge it? Must you charge it in the car with the car charger, as that is the only charger that came with it.
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A likely cause is that the battery is "dead" ... i.e. no longer holds a charge. The GPS runs on battery power, even if it is plugged in. It will work even if the battery holds a (small) charge. But if the battery doesn't a charge anymore, the device will not start up, even when it is plugged into a power source.
If this is the case, you'll want to change the battery.
If you TomTom is not coming on after a long sleep.. I.E. more then a few days with no use, try this......
(1) Plug the unit into either a PC or your Car (2) Wait for about 2-5 minutes to get some charge into the unit (3) Press and hold the power button for about 15-20 seconds until you see the start-up screen
Why did it die? I have found and many other have found the battery does not live long without a power supply to charge it, it would seem to me even thou it is powered off, the TomTom is still sucking away at the battery and it would seem there is nothing that can be done about it.
The TomTom is designed so the battery is not removable. TomTom recommend charging the battery for a minimum of 2 hours if you run into charging troubles, then attempting to reset. If this does not work, a call to customer service is recommended. They will then assess the situation, and if the product is defective, it will be covered under warranty.
Yes , it should be covered by warranty. It's not a common problem but sometimes batteries do fail. It's a bit like when a light bulb goes in your house , you can get a brand new one out of the cupboard , plug it in and it either goes right away or only lasts a short while. Where thats the case the bulb was in fact defective and not fit for purpose. Same with your Tomtom battery . Good luck when you contact TomTom.