Question about HP OfficeJet V40xi InkJet Printer

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New ink cartridge problem

When I replaced the color cartridge the printer doesn't see the new cartridge and tells me to "Install color cartridge". When I reinstall the old cartridge the message goes away. Then I reinstall the new cartridge the same message comes back. I removed the protector tape before installation. The cartridges look identical, the only difference is in the product bar code, the nimbers are different. Both cartridges are C6578D. Thank you for your help. Kelly

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  • Anonymous Nov 09, 2007

    When I replaced the ink cartridge the toolbox then showed all of the cartridges as being empty. I pulled the new one out and put the old one in and the toolbox showed the other three as having ink and the one as needing replaced. The new on is exactly the same with correct numbers and an expiration of 2009. I guess it is just a faulty cartridge that HP will get back.

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Pleaz change the same original cartridges

Posted on Sep 16, 2007

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Selphy cp780 continues to say ink cartridge empty even after installing new one. Tried 2 new ones to be certain it wasn't the cartridge, same thing...tells me ink cartridge empty install new.


try and reset your printer,unplug the power cord and wait 10 min, then plug back in,understand that Canon has installed a chip so you cannot use refilled cartridges,or cartridges you refill,if this doesn't work,then contact Canon,and you could get the same message I got take it in to be repaired, (to costly), so I end up buying a new one,,

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Hello,
this error signals that something is wrong with ink cartridge.
You can try re-install ink cartidge, if this doesn't helps ink cartridge is defective and you need to replace with new one.

Hope that helps!

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Colour ink cartridge not reconise. replace colour ink cartridge.cod 3603


To resolve the issue:
  1. Make sure you install the correct type of KODAK Ink Cartridge for your printer. Currently we offer two types of ink cartridges (10 Series and 30 Series). Installing the wrong type of ink cartridge may result in this error. You will need to install a new, correct type of KODAK Ink Cartridge.
    NOTE: For more information, see Which ink cartridges to buy for all-in-one printer.
  2. If you are using the correct type of KODAK Ink Cartridge, reinstall the color ink cartridge.
    1. Open the printer access door.
      NOTE: If the ink cartridges don't move to the center, see Printhead and ink cartridges don't move to center with access door open.
    2. Wait until the printhead is idle and silent, then pinch the latch on the color ink cartridge with your thumb and forefinger and lift it out of the printhead.
    3. Install the color ink cartridge back into the printer, making sure to press down on the thumb tab until it clicks into place.
    4. Close the printer access door. For printers with LCDs, follow the instructions on the LCD screen.
      For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
  3. If the error continues, restart your printer:
    1. Turn off the printer by pressing the power button.
    2. Wait five seconds.
    3. Turn on the printer.
  4. If the error continues, and you have extra, new KODAK Ink Cartridges on-hand, try to install a new ink cartridge (or a set of new ink cartridges).
  5. If the error continues, contact us.
When the issue is resolved, we highly recommend that you upgrade the firmware for your printer for optimum performance:
  1. Locate and select the firmware for your printer.
  2. Follow the instructions to install the firmware.
Source: http://support.en.kodak.co.uk/app/answers/detail/a_id/39315/selected/true

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1 Answer

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If the cartridges were out of the printer in the open air,they might have gone dry. Try to reseat cartridges 2-3 times,if isssue persists,get a new colour ink as Kodka will certainly not replace the ink for you.

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The message that persists in saying to "replace black cartridge" could be due to a defective cartridge chip. The chip maintains counts and tells the printer when a new cartridge is installed. If you cartridge is remanufactured, they may have neglected to install a new chip.

Regarding the new fuser not working, I'll have to get back to you on that.

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So to fix your problem Open the access door and Remove the ink cartridges. Then download and install the new Firmware. Heres the link.

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Then sadly you have to go get another new ink tank and install it.

If you can get through to kodak you should request reimbursement of some sort like a free set of ink tanks.

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