Question about HP OfficeJet V40xi InkJet Printer
When I replaced the color cartridge the printer doesn't see the new cartridge and tells me to "Install color cartridge". When I reinstall the old cartridge the message goes away. Then I reinstall the new cartridge the same message comes back. I removed the protector tape before installation. The cartridges look identical, the only difference is in the product bar code, the nimbers are different. Both cartridges are C6578D. Thank you for your help. Kelly
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Posted on Jan 02, 2017
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