Question about Verizon Communications BlackBerry Pearl 8130 Cell Phone - Silver

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My Blackberry re-formatted on its own and erased my adress book

I have had my Blackberry for about 5 months and this is the first time this has happened. I charged it over night and when I went to make a call this morning, it was on the screen introducing me to the functions of the trackball. Whe I exited that screen, it took me to the blackberry setup wizard screen. When I exited that, I noticed that it said OFF in the upper left-hand corner instead of showing connectivity bars, as well as having erased all of messages, recent calls, and my entire address book. I called Verizon and the tech support said that they had never heard of anything like this before and did not have an answer for me. I had already taken out the battery and that didn't do anything. I did go into the Options portion and turn the service back on, but have lost all of my information. Any help or suggestions would obviously be very much appreciated.

Thank you.

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  • dbradford11 Dec 27, 2008

    Thanks for trying but if you read my post I have already called them to no avail.

  • Melissa Klutts
    Melissa Klutts May 02, 2009

    My phone did the same thing one day when I connected it to VZAccess. I call Verizon and they said "that shouldn't have happened, I don't know what to tell you"

    I luckily had my old phone and was able to transfer everything over again. needless to say, I now backup my phone every month or so on desktop manager.

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Hello dbradford11
This situation is very odd. I think you should tell the techs for Verizon.

Posted on Dec 27, 2008

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