Question about Verizon Communications BlackBerry Pearl 8130 Cell Phone - Silver

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My Blackberry re-formatted on its own and erased my adress book

I have had my Blackberry for about 5 months and this is the first time this has happened. I charged it over night and when I went to make a call this morning, it was on the screen introducing me to the functions of the trackball. Whe I exited that screen, it took me to the blackberry setup wizard screen. When I exited that, I noticed that it said OFF in the upper left-hand corner instead of showing connectivity bars, as well as having erased all of messages, recent calls, and my entire address book. I called Verizon and the tech support said that they had never heard of anything like this before and did not have an answer for me. I had already taken out the battery and that didn't do anything. I did go into the Options portion and turn the service back on, but have lost all of my information. Any help or suggestions would obviously be very much appreciated.

Thank you.

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  • dbradford11 Dec 27, 2008

    Thanks for trying but if you read my post I have already called them to no avail.

  • Melissa Klutts
    Melissa Klutts May 02, 2009

    My phone did the same thing one day when I connected it to VZAccess. I call Verizon and they said "that shouldn't have happened, I don't know what to tell you"

    I luckily had my old phone and was able to transfer everything over again. needless to say, I now backup my phone every month or so on desktop manager.

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Hello dbradford11
This situation is very odd. I think you should tell the techs for Verizon.

Posted on Dec 27, 2008

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How do I download my address book from Outlook Express? That is, how do I copy address book in Outlook Express to the Blackberry Curve 8330.


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Perform a hard reset of the BlackBerry smartphone.
1. Remove the Battery and Sim Card from your Handset and Re insert it.
If it's still the same problem.
Perform these steps : -
Take a Back Up of your Blackberry Smartphone.
Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
Double-click on the Backup and Restore icon.
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Click Save.
The BlackBerry device has now been fully backed up.
Back up will be in .ipd file format.
Then in your Handset perform these steps :-
1. Press Menu Key,
2.Select Option Icon in the Menu screen
3.Go to Security Options.
4.then Go to General settings
5.Press Menu key, you will get an option Wipe Handheld select it.
6.Type the password if you get a prompt, default Password "Blackberry"
7.you will get a confirmation message,Data will be Erased.
8.Click Continue.
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10. Once Data is Erased,Handset will Automatically Restart.
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Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
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Double-click on the Restore Tab.
Navigate to the backup file you want to restore to your BlackBerry smartphone.
Double-click the backup (.ipd) file.

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Perform a hard reset of the BlackBerry smartphone.

1. Remove the Battery and Sim Card from your Handset and Re insert it.

If it's still the same problem.

Perform these steps : -

Take a Back Up of your Blackberry Smartphone

  1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
  2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
  3. Double-click on the Backup and Restore icon.
  4. In the Backup and Restore screen, click Backup.
  5. Choose a location where you wish to save your backup file.
  6. Give the backup file a new name or leave the default name in the File Name field.
  7. Click Save.
  8. The BlackBerry device has now been fully backed up.
  9. Back up will be in .ipd file format.
Then in your Handset perform these steps :-

1. Press Menu Key,
2.Select Option Icon in the Menu screen
3.Go to Security Options.
4.then Goto General settings
4.Press Menu key, you will get an option Wipe Handheld select it.
5.Type the password if you get a prompt, default Password "Blackberry"
6.you will get a confirmation message,Data will be Erased.
7.Click Continue.
8.It will start Wiping your Handheld.
9. Once Data is Erased,Handset will Automatically Restart.

To Restore the Data to your B Handheld


  1. Connect the BlackBerry device to the computer using a USB cable, and open the BlackBerry Desktop Manager.
  2. Ensure that the BlackBerry device is connected correctly. The word Connected should be displayed at the bottom of the BlackBerry Desktop Manager screen.
  3. Double-click on the Restore Tab.
  4. Navigate to the backup file you want to restore to your BlackBerry smartphone.
  5. Double-click the backup (.ipd) file.



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When i pull up my address book, it show "Business" contacts...I am unable to change it to "Personal" address book. Any suggestions?


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Hi,
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Probably you have some empty files into your adress book that blocks the access. Open your adress book from the dock or applications directory (you can find it by spotlight too) and erase the empty files (no names or no email adress)

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Medoa card


1. Press Blackberry Button
2. Go into Options
3. Go into Advanced options
4. Select Media Card
5. Press Blackberry Button
6. Select Format Card

If this does not work, get hold of a MicroSD to USB convertor put into PC and format that way.

Useful program:

Please go to the site below:
http://www.sdcard.org/about/downloads/

SD Formatter Ver2.0[2.0.0.3] exe file (1.315Mb)

Install the program in your computer, then insert the card into the card reader (if you do not have reader, you can try to connect your device to the computer with USB cable) and then run it:

a. Check the drive letter and also the size and make sure it is the correct card.
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Format Size Adjustment: ON
c. Click OK, then click Format. Wait until it finish.
d. You will be prompted to remove the card after it finish.

Hope this helps
Gadget

Aug 25, 2008 | RIM BlackBerry Pearl Smartphone

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