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More than likely you need to enable split tunneling on vpn settings in router. If Vonage uses a vpn tunnel like other VOIP services do, then it is probably encrypting all traffic on your Internet/WAN interface. With split tunneling enabled it will only encrypt traffic to and from Vonage. I'm making a few assumptions here, but it should be worth a check.
There is two things i can think of that can cause this. The number one is if you are using a voip carrier (like vonage or att voip or comcast digital voice) they are usually not compatable with fax machines. You will need either a dedicated fax line or you will need to whats called a fax line from vonage or comcast, or from your voip service. If you are using a phone line test to make sure you have it connected correctly buy simply dialing your cell phone or a friends cell phone (let him know you are going to test) once you do this you will hear a ring and an annoying fax machine tone buzzing in your ear. if this is the case and you do have everthing connected correcly i would put a trouble ticket in with your phone company, to test the line condition of your line (to make sure its not shorting or anything like that)
i hope this helps if there was more information i could do better but hopefully this will help out a bit.
Had the same problem, turns out it was my Vonage service alerting me to a new message -- I had a Vonage voice mail. When I logged into my Vonage account and deleted my message, my "speaker button" stopped blinking
Just saw your post, so please accept my apologies for being almost a month late in responding, as I only joined this service on March 26th.
1. When a modem has both usb and ethernet, only ONE of the two should be used as most isp modems will allow one or the other.
2. Your Vonage should be discreet and not intermingled with the rest of your system. It would be better to connect the Vonage to a router, and not the router to the Vonage. iow, do not connect the Vonage modem between the isp's modem and your router.
3. denigration of service or slowdown is typical with VOIP if more than 2 systems whether telephone or other systems are connected, due to the ringer voltage splitting that occurs when you put more units on the Vonage, or any other Voip modem. One ISP solves this by providing separate outputs for Voip and Ethernet.
Observation of these rules should speed up your system.
You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab. 2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button. 3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit". 5. Wait about an hour before testing as it could take that long for the change to take effect. 6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.
call your phone service and have them disconnect the voice mail and if they cant just remove that have them set there rings at like 9 since most phones only have up to 5 rings for the machine to answer.you will have to use there voice mail service to hear your message and then delete it but should be good after that. i have comcast and they said it would take 3 days to deactivate voice mail but told me how to get there so i can get rid of that flashing light, hope this helps you