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Info taken from the below web site. Your phone is equipped with one or more codes to protect it against unauthorized use. Please note that the security code, which protects the phone itself, differs from the PIN code, which protects the SIM card.If your phone is prompting you for a security code and you have not activated one, please try the following:Enter the default security code: 12345. Only try this once.If your phone still requests a security code, please bring it to the nearest Nokia service centerfor inspection. http://www.nokia.com.au/A4520054#02