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Can't Uninstall Lenovo Rescue and Recovery

Hi, I would like to upgrade Rescue and Recovery to the current version of 4.21, but to do that I need to install my version 3.01.0037. The problem is that I can't uninstall that version. When I try to in the Control Panel, it give me a message that says: "The installed product does not match the installation source(s). and asked me to browse to locate the installation source. I downloaded the install file for my version, but it is a .exe file named with a bunch of letters and numbers, and when I hit "browse" it will only look for a .msi file named Rescue and Recovery - Client Security Solution

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  • ryangambleco Dec 29, 2008

    I tried that. didn't work. I called tech support and they said there are problems when uninstalling this program when sp3 is installed. My computer had other problems so I ended up rebuilding it and I was able to uninstall the original version and install 4.21 before I installed sp3.

  • Anonymous Mar 18, 2009

    Same here - 


    I want to upgrade to a more current version of Rescue and Recovery and avail of the new additions of the newer Client Security Solution edition. To do so I need to uninstall the Rescue and Recovery - Client Security Solution with version of 3.01.0037.00 of Rescue and Recovery, but the uninstall function of the 'Add/Remove Windows Programs' can't find the .msi in the original setup files. No unistall, no upgrade!! 


    Frustrating!


    O Plunkett

  • ponnar Mar 28, 2009

    I too have the same problem. As per the solution provided in the beginning of the thread I don't want re-image my OS, just to avoid the headache of re-installing everything and updates.



    In addition my rescue and recovery doesn't work either. So I am running my TP without RnR. :-(

  • Anonymous Apr 26, 2009

    exactly the same... no solution

  • a007s2000 Apr 28, 2009

    i cant redo my system. niether afford to uninstall sp3.. please suggest another way.

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The exe file you downloaded is a self-extracting package - you need to run it to extract the files.

Posted on Dec 27, 2008

  • Curtis Richner Dec 29, 2008

    Interesting, thanks for sharing the information so that others may benefit.

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