Question about Dell Wireless Keyboard Optical Mouse w0147

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My Dell Logitech Wire mouse freezes randomly.

It has been going on for about a month now, and has gotten to the point that I have had to restart my computer. It will unexpectedly freeze from anywhere between 1-10 seconds or until I restart the system. How do I fix this?

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Update drivers to latest for the mouse. Replace the mouse's batteries & recheck. Hope this helps.

Posted on Dec 26, 2008

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My mouse keep shutting down it just freezes i have to restart for it to work. can you help please

Go to and search for latest driver update. Install driver update. If still problem, mouse electronics are bad. Buy new mouse.

Nov 01, 2013 | Logitech 9311570403 Mouse

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G 500 logitech freezes intemittently

I think i found the solution to the Logitech G500 mouse freezing problem: the 5-pin USB cable uses an embroidered thread of fine wire for the first pin on the left (black cable at the internal connector inside the mouse). These fine threads tend to break over time due to movement of the cord, it usually brakes by the point were the cord exits the mouse casing. what i did was actually very simple: I Opened the mouse (there's 5 screws you have to remove: 2 over the optical sensor, one underneath the sticker on the center, one on the right, and one at the bottom of the mouse), then remove the scroll wheel (and basically remove every screw you see on the inside of the mouse), there's also a pin holding the scroll wheel in place, remove that too. Now remove the circuit board and detach the USB 5-pin connector. Inspect the cable (you might have to remove some of the protective cover), if you find that the embroidered wire is broken, as i did, then proceed to twist the fine threads of wire on both ends, and then twist both ends of the broken cable togheter. Obviously the resulting cable is a bit shorter than the others 4... not a problem! simply align all cables and twist the excess wire forming a circle, and just tuck it in at the bottom casing of the mouse when you put it back together. This solution might not be the most clean and professional (perfect solution would be to replace the cord), but it only took me 15 minutes, and my G500 mouse is working perfectly since; hope it helps!

Dec 23, 2011 | Logitech G500 Mouse (910001259)

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M6500 dell my 4 usb port are unable to put the dell mouse in action. It will detect it and it will freeze after 1-2 second of moving the mouse. Logitech mouse are functional.... SNC-Lavalin inc. Chris

the hardware that is the USB ports seem to be functioning good as the logitech mouse works without any issues .
What u could try is
1 try the dell mouse on another machine. If it does not work on the other machine too then its a issue with the usb mouse itself Or
2 if it works good on another machine then we could refresh the drivers for the USB ports by following :
start - right click my computer - properties - hardware- device manager - under device manager expand usb devices - now remove all the ROOT HUBS by right clicking on it and choose uninstall - restart the machine and make sure the sytem is conneted to internet | all the root hubs would be installed all over automatically.Try the DELL mouse should work.

3 if it doesnt visit support download the chipset drivers and reinsall it . If no go
4 then try reinstalling the OS.

These are the steps you coudl try doin as i see it seems to be a issue with the mouse itself..

Kindly update after following steps for further instructions .

Hope it has been informative.


Mar 23, 2010 | Dell U0636 Mouse

1 Answer

My mouse will randomly disconnect and reconnect to the computer along with freezing, how can I fix this? I've tried uninstalling it and reinstalling it and it hasn't worked

check the wire of your mouse by testing of multi tester..range in resistance.. then if theres continuity check the parts inside themouse, maybe the gear did not work properly.. jhuntech17

Oct 26, 2009 | Dell U0636 Mouse

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My LogiTech mouse freezes constantly

Try un-install the Logitech driver and use the one provides by windows.

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check the batteries. reset the control panel/mouse properties and ensure you have latest drivers.

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Logitec V270 bluetooth mouse freezes

I found no solution but plenty of similar complaints on the V270 on other than just Vista machines. I will suggest finding another model mouse and check it for Vista compatibility before buying.
I am using a Logitech M-RBB_DEL4 mouse made for Dell, it's bluetooth and works flawlessly on my XP machine along with the keyboard it came with. I will try the one I just ordered on my Vista machine when the BT Keyboard and Mouse arrive.

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Normal 0 Go to Control Panel and click on the Mouse icon. When the window opens showing the mouse, select the button you want to change and click on the drop down and set as desired.
Hope this helps. Bud

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1 Answer

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The issue may not necessarily be with the mouse. Are you able to use the keyboard once the mouse freezes? If you not even able to use the keyboard, there is some application installed on your computer or a virus due to which the mouse freezes. If, in case, the keyboard works even though the mouse is stuck, try changing the USB port or try a different mouse. Please revert back with any other observations. Good Luck

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