....if you are within the window to exchange the camera for another at the place of purchase, i advise that, if not, send it off for service or get a quote first to see if it is cost-effective to repair if it is out of warranty.
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The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try:
The lens cannot fond the home position. It will need to be send to GE for repair. If it was dropped or the front of the camera bumped then it may not have the manufacturors warranty since most manufacturors don't cover dropping or impact.
My daughter had the same problem with her pink A735. I tried removing the batteries, resetting the default settings and every combination of buttons. Finally I grabbed the lens as it was opening and forced it out all the way. There was about 1/8" that it was short of being fully extended. This fixed the camera for at least a while, but it sounds like there is a problem with the mechanism as it clicks every time the lens deploys and retracts now. I suspect this is a short term fix, but if you are planning on tossing the camera out it is worth a try. This camera is only about a month old.