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System Restore (Destructive) GM5084 Gateway Media Center w/ XP

Followed Gateway advice to restore using System Operating Disc; Full erase was done and it looked as though files transfered for 20 minutes, but system won't restart now.  Got error message: file missing or corrupt: windows Root>\system32\hal.dll
They gave me advice to use I386 by entering optical drive letter at prompt (winint) only message reads device not ready.  (I suspect that the optical drivers were deleted during the wipe.
Now going back to recovery screen popup reads Recovery environment incomplete!  and C:\Graph missing Option to abort or retry.  Now Gateway admits that System Operating Disc doesn't restore.  (Sheesh)  They say I need a "Restore Disc"
What to do?

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  • honor0072 Dec 28, 2008

    Thanks for writing.  It's XP media edition

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So you have an OEM Windows disc with the activation code? You should be able to install the OS from this. Try taking the battery out for an hour then installing XP. Also go into setup and set the CDROM as first boot device. If Windows installs go back and change first boot device to HDD. If it still won't install try a different CDROM drive. I have heard that some CDROM drives will not install XP. I don't know why but I've heard this rumor. There is also a jumper on the motherboard that resets the CMOS to default. I think it is J1, J2? Try switching that to the other position and turn on the unit. Shut down and move the jumper back. That is all I can think of right now.

Posted on Jan 01, 2009

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What operating system disk do you have? xp, xp pro, vista?

Posted on Dec 26, 2008

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