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Problem getting J5780 to recognize that cartrige door is shut

I purchased an HP J5780 Officejet and have been trying to set it up. inserted inkcartriges fine and closed lid. when turned on I get the message " door open, close print cartrige access door". from what I can see the access door is simply the top. I dont see anything else to close.please help

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Is this a BRAND NEW printer? Just setting it up, just took out of the box?

If so double-check that you have removed all the packing/shipping tape pieces, plasic guards, retaining pieces .. that is what is sounds like

Posted on Dec 26, 2008

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