Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Microsoft zune has stopped working

When using our zune, after about 2 downloads, we receive a message that microsoft zune stopped working from Microsoft windows. It says it will close the program and notify if solution is available. then we can debug or close. then the program closes.
We have tried uninstalling and then reinstalling software but are still having the same problem. It is frustrating.

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  • kris10142 Dec 31, 2008

    my 30 GB Zune is frozen too!! what the!!!

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  • 6 Answers

It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix. Thousands are affected.

Posted on Jan 01, 2009

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The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...


I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand

May 10, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Listen i just got a new zune hd 16G and i downloaded the software from the site and after installation i click on the icon and it says microsoft zune has stopped working. it will notify if a solution was...


Hi if re installing the firmware does not help try reinstalling the Zune software on your computer if thats not it then Zune should replace the player being as you just bought it.


If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 05, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

7 Answers

Can the Zune sync with Windows Media Player?


There is a way and none of your solutions work. There is a software you can download and use as a Hack but the problem is that is does not work with Windows XP/Vista/7...Windows Media Player does not recognize the Zune as a devioce or a player, just like Windows will not recognize it as a storage drive in Windows Explorer. You would figure with Zune being a Microsoft Product, that it would work well with other MS products but they screwed up somewhere and did not get the memo that Zune is a MS product

Apr 24, 2008 | Microsoft Zune 2nd Generation Digital...

2 Answers

Zune


try{MS_AddEvent(window, 'load', function() {try{CreateAC({id:'query', lcid:'1033', initialValue:'', acURL:'http://autocomplete.support.microsoft.com', statsObj:StatsDotNet, startChar:'4'});}catch(e){}});}catch(e){}

var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

I NEED HELP ASAP


if u havnt already go to www.zune.com/support. thats all i can help with. sorry.

Mar 19, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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