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The A/V out jack is for output from the camera, not input to the camera. The camera has no way to accept sound from another device. You can record onto another device and then combine the soundtracks using video editing software on a computer, or even completely replace the camera's audio track. However this has to be done on a computer, not in the camera.
I'm sorry to know that the videos are playing back with low volume. I'll be glad to assist you with this. Make sure that the Camcorder is used with a fully charged battery. Increase the volume of the Camcorder using the Volume + - buttons and check if it increase or decrease. You can also try connecting the Camcorder to the Computer or to the TV and check if the transferred videos are playing with normal volume. There are no settings to be done in the Camcorder to increase the recording volume level. You can also backup the files, format the memory and capture a sample video recording and check if it helps. This should resolve the issue.
All that should be there is a speaker symbol and bars representing the volume--no sound lines. Unless you're the type who likes to bang things on hard surfaces to get them to work, I would suggest that you use headphones (if you have them) and plug them into the little outlet on the right face of the camera, screen toward you. It should work, and you should hear sound along with your video.
First, try pushing the UP arrow on your curser to see volume bar increase on video display. There's really not much in the way of speakers on the camera so you have to listen CLOSELY in a quiet room. The louder the sound during recording, the louder during playback, and vice versa. When transferred to a computer, you will have more control over loudness, especially since you will have ACTUAL SPEAKERS amplifying the sound. Good luck!