Question about Tatung Elio Photo JukeBox MP3 Player

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Usb problem When I plug my new elio photo duke box into the usb port of my Dell computer it comes up with unrecognised device. The same thing happens when I plug it into all the other usb ports. I have followed the troubleshooting guide and gone into device manager to update drivers It then says I have the most recent version. The software on the disc was sucessfully installed and my Dell computer is only 3 years old with Windows XP as the operating system. What could be the problem

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Just thanks to the person who replied. I still cant use the Elio on my Dell computer 'says USB Device not recognised,' but it works on my boyfriends new Dell computer and on the computer at work. I contacted Dell support and they emailed me with a web address to download some drivers which I did. It actually recognised the device for about 2 mins but them the same thing happened again keep pluging it in hopeing it will connect again but it doesnt also the battery shows low after very little use. Wonder if I can return the elio it is still under guarantee. Kasy

Posted on May 09, 2007

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Absolutely no idea but mine does the same thing....works ok on my sisters non dell computer.......

Posted on May 08, 2007

  • dave coates Jun 01, 2007

    perhaps its cos dell use only usb 1.1 they dont really like using 2.0 as it adds cost .......i am going to buy a 2.0 card andwill report results( side of elio says it need usb2.0

  • dave coates Jun 04, 2007

    went and bought a pci card that sits in a spare slot on mother board(2 min to fit) its a usb2.0 card....now works fine..card cost me 15 quid from local pc shop......as i said before, cos of the low cost of dell pc`s they normally only fit usb 1.1 sockets.......elio now works perfectly!!!!

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