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I guess you answered the question right then....., you need the antenna. If you've lost the antenna, I'd suggest a piece of wire, not too thick though... As for the AM, that uses a loop antenna, so you might have difficulties with that one.
Connect a good FM antenna to the unit's antenna jack to make sure you get good radio reception. Power on the unit. Press the Tuner/Band button. Adjust volume and tune to a known station using the up or down arrow buttons..
Radio Data System does need a good signal. You may need a better antenna. You don't actual say what you have for an antenna! So I can't say it's that. However not all Radio Stations broadcast the track name. And some don't broadcast any names of tracks. Some just tell you the name of the station and something like "all the best music on FM 105".
Owner's Manual is PN 3834RH0020U
1. Press TUNER/BAND to select AM or FM
(Leftmost rectangular button on left of volume knob)
2. Select station by using TUNING +/-
3. Press PROGRAM/MEMO on the remote
A preset number will appear.
4. Press PRESET +/- (or PRESET ^/v on remote) to
select the preset number you want.
5. Press PROGRAM/MEMO again. The statio is stored.
6. Repeat above for more stations.
Believe you can store up to 30 stations. Stations on presets 1, 2 and 3 take longer to 'kick in' when listening to the radio as they are the 'tens' prefix for the preset numbers. 4 - 9 'kick in' immediately.