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Goodmans LD1575D not finding any digital channels

Hay everyone my friend has a goodmans 15 inch tv with built in free view, during install the free view will not find any channels, the ariel is new. I have attached another freeview box between the aerial and tv which works fine. The internal digital channel unit doesn't seem to be working....help. Normal tv channels are working but we'll lose them soon and was wondering if anyone else has had the same fault?

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