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Here are some troubleshooting steps to get you started to resolve the issue.
First, Try to unplug the unit for 10 seconds from the power source. Wait 10
seconds after unplugging and reconnect. Try to open/close and see if
the tray opens. This may resolve the issue as this is what Philips
Technical Support says to do in this situation on their website.
you should be able to eject with the remote. To eject or open the disc
tray with the remote, you need to hold the STOP button on the remote
for 5 seconds.
Hope this helps! If not, I was told to give a
direct phone call to Philips Customer Care Center from 12pm-8pm EST
Monday-Saturday. Their phone number is 1-866-323-9916. Have the
device/unit ready when you call with the Serial Number handy.
This happens to us all the time. Here is the note I keep on how to fix it quickly:
When tray gets messed up, the drive wheel (with pegs that interlock with pegs on the tray) needs to be such that the tray slides in and out freely. Push tray all the way in. Turn on. Hope that gives a hint.
disc is stuck, remove cover screws and carefully remove the disc, do not force the unit, once the disc is out use the remote to close the unit, then use remote to open and use a different disc press play and hopefully it will work, try to avoid not using the remote for all functions,including open-close. do not push tray in manually.
The Disc Tray Will Not Open And/Or There Is A Disc Stuck In The Player.Some DVD Players manufactured prior to 2003 have a Dealer Lock or Child Lock function. This will prevent the panel buttons from operating.
This function is activated by pressing the STOP button on the front panel and the POWER button on the remote control simultaneously for four seconds in the power on state. Repeating this sequence releases the dealer lock. When the dealer lock in activated, DEALER LOCK ON or DEALER LOCK OFF scrolls on the display.
If this does not resolve your problem there may be an error with in the player. To resolve this try the following these steps:
Unplug the DVD player from the electrical outlet and leave it unplugged for thirty seconds.
Plug the DVD player back in to the electrical outlet, but do not turn the DVD player on.
With the DVD player off, press the [Open/Close] button on the front of the DVD player. The home theater should power on when you press the [Open/Close] button and eject the tray.