Question about Tomtom ONE 3rd Edition GPS

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Screen is half white and half ok

When I turn on TomTom One which I just received for Christmas, the screen comes up ok on the left half but the right half remains white.

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  • Anonymous Jan 21, 2009

    The problem with my Tomtom One is similar. When I turn it on I get the top half of the screen but not the bottom. I have tried for 3days to reset it, download new apps from Tomtom Home and finally downloaded new maps. Nothing worked. So I finally sent it back that was a month ago and now they've lost it. So my advise is send it back UPS and keep your tracking number handy because without it they would have no record of it arriving. Luckily I had mine and UPS has a record of it being received but Tomtom had no record of it. Now I have to wait 3 days for the repair dept to find it. Thanks

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  • 54 Answers

Take it back for an exchange or refund

Posted on Dec 28, 2008

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Is this a TomTom One 3rd Edition? If it is and if the blank screen that is coming up is completely white, a fix has been posted at http://www.tomtom.com/support/index.php?FID=8578&Lid=4

Before you install the update, be sure that you have the model and problem described. I hope this helps.

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I guess you have the same problem I did.... I have a TomTom One 3rd Ed., and after updating it through TomTom Home, every time I turned it on, I got a blank white screen. I would have to reset it every time before I could get it to work right. If this is the same problem...go here to download the fix.
http://www.tomtom.com/support/index.php?FID=8578&Lid=4

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