Question about Vtech V.Smile Pocket

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V smile pocket won't turn on.

All reset buttons have been tried including the ones under the batteries. This has happened before and has responded eventually. Product is less than a year old. Any suggestions?
Thanks

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  • Jeripets Jan 05, 2009

    I bought my daughter's Vsmile two weeks ago. When the rechargable batteries ran down I replaced the batteries with 4 double AA batteries (energizers) and it will not come back on.

  • Tricia Holowach
    Tricia Holowach Jan 11, 2009

    We bought both my son and daughter each a v smile cyber pocket this Christmas 2008 and now my son's is having the same problem. It seems like something was triggered when a game was pulled out. In just playing around with it when it stops working it sometimes will come back, but I have also had it keep playing a game after it was taken out and then it doesn't want to shut off! Completely frustrating and not very impressed with this problem and now that I see how many people are having issues with this doesn't really make it any better. You would think v smile would fix this problem. We had the original pocket vsmile and it stopped working too, but I thought it had been a few years and this model would be perfected better. Anyway, if I can't get his working I may just have to return it.

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6 Suggested Answers

my3angels
  • 125 Answers

SOURCE: v smile pocket problems

Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)

Posted on Sep 05, 2008

rapanSF
  • 150 Answers

SOURCE: v smile pocket

Get an adult male to check jack and see if something was jammed inside, next open it up with screwdriver to see if anything is loose or contact manufacturer since warranty is usually a yr.

Posted on Nov 07, 2008

  • 1 Answer

SOURCE: v smile pocket wont turn on

If you remove the battery door on the back above where the batteries are inserted there are 2 little buttons with the batteries removed press both buttons at the same time re-insert the batteries and the game should turn on. I am not sure if this is a system re-start but I find that some of out games are pretty beat and maybe they are causing the game to shut down. If it shuts off I preform this task and try a different game and it usually works it is kind of a pain but at least from what I can tell it must be something in the games themselves - maybe they just wear out after hours of play time.

Posted on Nov 10, 2008

MMCreations
  • 8 Answers

SOURCE: My daughter v smile pocket does not work

Sounds like the contacts on the games need to be cleaned. On the game cartridge, push back the little cover and clean the gold colored contacts on both sides. I use a cotton ball or q-tip with alcohol on it. Let it dry before you put it back in the v.smile.

Posted on Dec 10, 2008

  • 1 Answer

SOURCE: turning vsmile pocket on with batteries

All you need are 4 AA battery of anykind. Open the back cover, remove the Vtech rechargable battery pack and insert 4 AA batteries in its place. Now your child will enjoy there Vsmile again.

Posted on Dec 16, 2008

  • 13 Answers

SOURCE: vsmile cyber pocket not working

Hi I'm ryan, try resetting it. Remove the battery cover, there should be a pin hole with a reset button in it. my daughters did the same thing and i just reset the system and it works fine.

Posted on Dec 31, 2008

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1 Answer

V-smile quite working


Try taking off the battery cover and poking a pin in the tiny hole under the lid with a straight pin, it will reset it.

Jan 11, 2009 | Vtech V.Smile Pocket

1 Answer

No sound


here is the manual if you don't already have it

http://www.vtechkids.com/_f/_pw/_manual/V.Smile%20Cyber%20Pocket.pdf

resetting that is apparently just a case of removing the batteries and adaptor (if you are using one) wait five or ten minutes... reconnect the adaptor or install the batteries and turn it on

Robert

Jan 10, 2009 | Vtech V.Smile Pocket

1 Answer

V tech pocket smile


Hi i'm Ryan, my daughters did the same thing, I removed the battery cover and there is a small pin hole with a reset button in it, try resetting it. I did and it came back on and works fine.

Dec 29, 2008 | Vtech V.Smile Pocket

2 Answers

V-Tech Cyber Pocket Screen will not work


Hi i'm Ryan, have you tried to reset it? Remove the battery cover there should be a small pin hole with a button in it, push it to reset. It worked on my daughters.

Dec 29, 2008 | Vtech V.Smile Pocket

3 Answers

Vsmile cyber pocket not working


Hi I'm ryan, try resetting it. Remove the battery cover, there should be a pin hole with a reset button in it. my daughters did the same thing and i just reset the system and it works fine.

Dec 25, 2008 | Vtech V.Smile Pocket

1 Answer

Turning vsmile pocket on with batteries


All you need are 4 AA battery of anykind. Open the back cover, remove the Vtech rechargable battery pack and insert 4 AA batteries in its place. Now your child will enjoy there Vsmile again.

Dec 14, 2008 | Vtech V.Smile Pocket

1 Answer

Screen is blank and there is no sound


Try pressing the reset button on the back.

Also, try cleaning the contacts on the games. Push back the sleeve on the game and clean good with alcohol. If this doesn't do it, unplug it, and clean the contacts inside the unit with a qtip.

Hope this helps!

Oct 12, 2008 | Vtech V.Smile Pocket

1 Answer

V smile pocket problems


Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)

Sep 05, 2008 | Vtech V.Smile Pocket

5 Answers

V smile pocket wont turn on


If you remove the battery door on the back above where the batteries are inserted there are 2 little buttons with the batteries removed press both buttons at the same time re-insert the batteries and the game should turn on. I am not sure if this is a system re-start but I find that some of out games are pretty beat and maybe they are causing the game to shut down. If it shuts off I preform this task and try a different game and it usually works it is kind of a pain but at least from what I can tell it must be something in the games themselves - maybe they just wear out after hours of play time.

Jul 07, 2008 | Vtech V.Smile Pocket

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