Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson dc 14

Vacuum doesnt seem to **** likr when it was knew. Checked hoses etc for clogs and it has none. The hose part sucks great. Its just when vaccuming????

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  • Firegirl216 Dec 30, 2008

    I have the Dyson DC14.. And The hose works fine, its just that that vaccum can hardly pick up any dog hair! With 6 dogs we need all the suction we can get, and this just isnt cutting it.. We've washed the filters, and yes, the instructions do say its alright to wash them, but its just the floor vaccum.. for carpet and wood floor.

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Hi
we had the same problem loads of suction on the pipe but did not touch any thing when in upright mode. The brush bar was rotating but did not seem to be doing anything to the carpet. when we looked at the machine sideways the plate that surrounds the beater bar was not parralell to the floor The front was meeting the foor so from the hoovering position it looked fine but the back was tipping up under the vacuum lifting the brush bar away from the floor and stopping the suction. The only thing that seems to hold this parallel when in hoovering mode seems to be the connection hose from the beater bar into the cylinder (Clear plastic with spirals). This seems to act like a spring to hold the plate paralell. We twisted this through 180 degrees and flexed it a bit and it is now holding the plate parallel. Bingo! beater bar is connecting with the carpet and we are back to great performance. Could not believe it could have such an effect

Our machine is several years old so we might have to get a new hose. However there are no splits in it so we might try a bit of duct tape repair if it goes again as it only seem to be the rigidity of the hose thats rhe problem not the connectors.

Hope this helps

Posted on Dec 28, 2008

  • Dyson Owner 23
    Dyson Owner 23 Mar 31, 2014

    Wendy's solution fixed it on our Dyson DC14. If you twist the hose one way it makes the plate hold the floor better. If you over-twist the plate will start to actually pull up on the back-stroke, so just twist the host the opposite direction to back off the pressure a bit. So much better, my wife says she 'has a new vacuum'. Great fix Wendy!

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My dyson vacuum head doesn't suck. The hose does.


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Sep 22, 2014 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

I have a dyson animal d17 i have taken apart completly and cleaned all filters and clogs and i still have little to no suction and wont turn on in the upright position


With no suction you should check the venturis. They can become clogged if you suck up wet dust, wet cat litter, etc. You\'ll need a Torx Screwdriver to get it apart. See where that gets you.

Jan 07, 2014 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

Eureka pet expert vacuum lost suction


I had the same problem with exact same vacuum, was working great and the one day just lost almost all suction in the hose and in very very poor suction on base when vacuuming carpet, also when vacuuming the carpet everything I vacuum shoots out the bottom and hits my feet, never happened b4, checked all hoses and tor apart every thing to see if their war dust in motor, clogging anywere but nothing everthing looked great, NEED HELP CANT AFFORD TO BUY ANOTHER VACUUM OR TO TAKE TO REPAIR MAN TO B CHRGED AN ARM AND LEG, SOMEONE PLEASE HELPPPP!!!!!!!!!!

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1 Answer

There is no suction from the sweeper head but plenty from the wand. I have viewed several videos and visited seveal dyson web pages and none address this problem. I have thoroughly checked for blockage...


Hi Doug,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free, rather then just the premium ones that users pay to have answered. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Chris J.
GoVacuum.com

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2 Answers

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It may be worth following the blockage procedure outlined in your user guide or on our website at www.dyson.com and look at our support section.

If this doesnt resolve the issue, its likely that your DC24 is still covered by the 5 year Dyson guarantee as we only started manufacturing the DC24 about 2 years ago.

If you need further help, call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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3 Answers

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our dyson had the same trouble,we unclogged it by taking the bottom air valve off by the base and out the obstuctions above in the handle



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