We opened the player yesterday and put the mix clip in to watch a movie and the screen went white and blank and now we can not do anything.
I had the same issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well....if that doesn't held try the reset button near the usb plug in....
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I've tried the reset button - it doesn't work! It will fix for a little while, then the screen will just go white again. She can still hear music if that's what she doing.
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