Question about Disney Mix Max Plus DS19025 Digital Media Player

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Disney mix max plus player has a blank white screen

We opened the player yesterday and put the mix clip in to watch a movie and the screen went white and blank and now we can not do anything.

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  • jeslinker Mar 03, 2009

    I've tried the reset button - it doesn't work! It will fix for a little while, then the screen will just go white again. She can still hear music if that's what she doing.

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  • 5 Answers

I had the same issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well....if that doesn't held try the reset button near the usb plug in....

Posted on Jan 26, 2009

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Posted on Jan 02, 2017

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How do you put movies dvds and videos on your mix max mp3 player?


Ok these are the directions from start to finish.

You need Prism Video Converter and Windows Media Encoder 9 series. You can google both and download for free. You use Prism Video Converter to convert AVI or whatever file to WMV and then use Windows Media Encoder 9 Series to convert the WMV file to a WMV9 file. I know its stupid but if you follow my directions it will work and it cheaper then buying the individual cartridges. Once you have these installed do the following.

Click and open up Prism Video Convertor.

Click to "ADD FILES" on top toolbar. Find and choose the movie you want to convert and double click on the movie and it will add it to the list. Add all the movies that you want to convert. Each one takes about an hour.

At the bottom choose a different output folder. Then scroll through the OUTPUT FORMAT tab at the bottom and choose. .WMV

Click on ENCODER OPTIONS and change everything to the following:
Video Compressor------ Windows Media Video 9
Video bit rate ------------- 4096
Sound Compressor ----- Windows Media Audio 9.2
Sound Format ------------ 128 kbps,48 kHz Stereo CBR

Press ok and then click on VIDEO OUTPUT OPTIONS and change everything to the following
Make sure that there is a check next to RESIZE VIDEO "Shrink or enlarge video to selected size."
Width---- 220
Height --- 176

Make sure that there is a check next to CHANGE FRAMERATE
30.00

Click on OK and then CONVERT when the movie is finished you can move on to the next step

------------------------------------------------------------------------------------------------------------------------------------------

STEP 2

Open Windows Media Encoder 9

click on COVERT A FILE and press OK

Then choose your source file ( the movie you just converted with Prism)

Then Choose a new output file like make a new folder and name it MIX MAX MOVIES and click ok

On the next screen just press ok. Don't worry about the setting at this point because we will change them later.

Name the movie. and click ok and FINISH

Once the converter starts press the STOP button on the top toolbar., its RED, a window will pop up, click CLOSE to close the window. Then at the top of the converter click on the PROPERTIES tab. A window will pop open. Click on the COMPRESSION tab in the middle of several tabs. Click EDIT on the right hand side of the COMPRESSION window.

Now you should see 2 tabs. A GENERAL tab and a 259kbps tab

On the GENERAL TAB change everything to the following:

Make sure Video and Audio are both checked
Audio CBR Windows Media Audio 9.2
Video CBR Windows Media Video 9

Click the 259kbps tab and change to the following. ( If you see something I don't mention here THEN DON'T CHANGE IT )

Audio Format 128 kbps, 48 (NOT 44) kHz Stereo CBR
Video Size 220X176
Frame Rate 30
Key Frame Interval 2 sec
Video Bit Rate 384K (this is a little tricky. MAKE SURE IT SAYS 384K)
Buffer Size 5 sec
Video Smoothness 0
Decoder Complexity Simple

for a total of 521.02


CLICK APPLY and wait a few seconds for it to apply and then START ENCODING on top toolbar. When this movie is finished it will play on your MIX MAX, if it still says that the FILE IS NOT SUPPORTED then you have to go into the setting on the max and change the mass storage setting. There are 2 choices can't remember off hand what they are but choose the opposite one obviously and try again. Also you actually have to go to the movies or video tab on the max player not NOW PLAYING cuz that button is pointless.

any problems email me @ cera1756@gmail.com

I have converted many movies that have worked on both our players so if you follow these directions correctly there shouldn't be a problem.

ENJOY

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We have a toshiba gigabeat f20. today it worked fine, listened to it for hoursbefore turning it off. turned it on within a hour to play it and got a blank screen. nothing in the environment could have caused this. battery had been replaced a week before. so, took the case off to opened it and take a look. realized that one of the plug ins for the screen had come loose or slightly lifted inside. it did not totally unplug, just not pressed down tight. pushed it back in. put the case back on. hit the power button and it's back on, nothing that had been previously loaded was lost.

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