Question about Disney Mix Max Plus DS19025 Digital Media Player

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Disney mix max plus player has a blank white screen

We opened the player yesterday and put the mix clip in to watch a movie and the screen went white and blank and now we can not do anything.

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  • jeslinker Mar 03, 2009

    I've tried the reset button - it doesn't work! It will fix for a little while, then the screen will just go white again. She can still hear music if that's what she doing.

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  • 5 Answers

I had the same issue. I took it to a friend of mine who is good with computers hoping he might be able to fix it........and he did....apparently the HOLD button was slid to the right locking all functions...once he slid it to the left closest to the power button, it worked fine. Imagine my embarrassment...I hope this is all that is wrong with yours as well....if that doesn't held try the reset button near the usb plug in....

Posted on Jan 26, 2009

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Posted on Jan 02, 2017

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1 Answer

I have a Disney Mix Max and the movies won't load. Please help me. Thanks


Your problem may be that your movies might not be in the correct format. The Disney Mix Max only accepts files that are MP3 and WMA for audio, JPEG for video, and WMV for video. If the video that you are trying to load is not in WMV format, you will need to format it is so that it is in WMV. Converters can be found at download.com , generally for free or little cost. For the Mix Max user manual, click here. Resources- http://reviews.cnet.com/mp3-players/disney-mix-max-player/4507-6490_7-32133407.html?tag=mncolBtm;rnav

May 03, 2011 | Disney Mix Max Digital Media Player

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White blotch on Mix Max


No contact disney they will replace it free of charge it you have your recipt

Dec 27, 2008 | Disney Mix Max Digital Media Player

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How to download movies to disney mix max


We got one for our kid too. Follow this link
http://digiblue.com/customer-service/downloads/qsg/DMP9050_WMV_encoding.pdf
Windows Encoder 9 will work but you have to change a lot of settings.

Dec 12, 2008 | Digital Blue Disney Mix Max Princess...

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How did you fix the Mix Max


my mix max has a blank screen it turns on but the screen is white how do i fix it or do i need a new one

Jul 21, 2008 | Disney Mix Max Digital Media Player

1 Answer

Sync movies


Check out #7 at http://digiblue.com/customer-service/faqs/disney/mixmax/index.html
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

Jun 27, 2008 | Disney Mix Max Digital Media Player

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How do you put movies dvds and videos on your mix max mp3 player?


I think I've covered this one before... not sure though so here we go...
First of all DVD's are copyrighted and digitally encoded so that they can't be copied to your computer or other devices. Windows Media Player can't rip them because of this encoding. Not only that if you were somehow able to copy it to the player the Mix Max can't play DVD formatted videos, it can only play WMV (Windows Media Video) formatted videos that are properly "encoded" for play on the Mix Max.
Check out the link below for how to properly encode your videos for play on the Mix Max.
http://digiblue.com/customer-service/faqs/disney/mixmax/index.html
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

May 08, 2008 | Disney Mix Max Digital Media Player

1 Answer

Disney Mix Match


You may need to update the firmware on the player in order to be able to play the Max Clips.

http://digiblue.com/customer-service/faqs/disney/mixmax/14.html

As far as putting songs on the player goes check out the FAQ's page on the manufacturers website. The specific FAQ for adding songs is here...

http://digiblue.com/customer-service/faqs/disney/mixmax/02.html

Mar 17, 2008 | Disney Mix Max Digital Media Player

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