Question about Canon Sure Shot Z155 35mm Point and Shoot Camera

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Canon Sure Shot Z155

I have a blinking "H" in the film count box. When first turned on, the camera says I am on picture 17, but when I try to take a picture or wait for a minute or so, a blinking "H" appears in this same box and the camera does not work. Changing battery did not help and the same senairo occurs everytime I turn camera back on; 17 changes to blinking "H".

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I contacted Canon Tech Support and received the following info. There are two conditions under which a blinking "H" will appear in the LCD panel: (1) when the film has been loaded incorrectly or (2) when the camera's self-test process detects an internal malfunction. If a blinking "H" indication appears, perform the following operations in attempt to resolve the situation: 1. Rewind and remove the film using the rewind button, then remove the battery to clear the memory. 2. Clean the contacts at the base of the battery compartment with a clean pencil eraser to ensure proper contact between the camera and battery. 3. Replace the battery, power the camera back up and operate it as if it had film loaded, pressing the shutter release. If the "H" display stops blinking, the problem is corrected and you can continue using the camera normally. If the blinking does not stop, or if it subsequently returns, the camera should be examined by an authorized Canon service facility. For factory service, please forward your camera to the Factory Service Center shown below. When shipping your camera, please be sure to remove the film (if possible) and batteries. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, and a letter describing the issue with the product. If it has been less than one year since the camera was purchased, we ask that you also include proof of warranty in the form of a copy of your sales receipt. As we do not provide RMA numbers for service, we suggest using a traceable and insurable service (i.e. UPS, Federal Express, Priority Mail) to ship your camera. Please package the camera very securely in a sturdy shipping box to prevent damage during shipment. Please send your camera to the following Factory Service Center: Canon Factory Service 1440 Chase Ave. Elk Grove Village, IL 60007 Telephone: (800) 828-4040 Business Hours: Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays) Upon arrival at the Factory Service Center, your camera will be logged in to our repair database and assigned a repair number. Next, the camera will be examined and you will be advised of the findings. If the required repairs are covered by the warranty, the repairs will begin immediately. When the repairs are complete, the camera will be shipped back to you via Federal Express or UPS. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately ten to fourteen business days of the camera's arrival at the Factory Service Center. Please be assured that your camera will be returned as soon as possible. We appreciate your patience and understanding in this matter. All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, or if the camera is out of warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your camera will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the camera repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the camera will be shipped back to you un-repaired. Once you have confirmed with your shipper that the camera has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the camera, in all repair status inquiries. If you prefer to contact us by phone, please see the above contact information. Please note that our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States. We hope this information is helpful to you. Please let us know if we can be of any further assistance with your Sure Shot Z155.

Posted on Aug 20, 2007

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I received this information from Canon Tech Support--- There are two conditions under which a blinking "H" will appear in the LCD panel: (1) when the film has been loaded incorrectly or (2) when the camera's self-test process detects an internal malfunction. If a blinking "H" indication appears, perform the following operations in attempt to resolve the situation: 1. Rewind and remove the film using the rewind button, then remove the battery to clear the memory. 2. Clean the contacts at the base of the battery compartment with a clean pencil eraser to ensure proper contact between the camera and battery. 3. Replace the battery, power the camera back up and operate it as if it had film loaded, pressing the shutter release. If the "H" display stops blinking, the problem is corrected and you can continue using the camera normally. If the blinking does not stop, or if it subsequently returns, the camera should be examined by an authorized Canon service facility. For factory service, please forward your camera to the Factory Service Center shown below. When shipping your camera, please be sure to remove the film (if possible) and batteries. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, and a letter describing the issue with the product. If it has been less than one year since the camera was purchased, we ask that you also include proof of warranty in the form of a copy of your sales receipt. As we do not provide RMA numbers for service, we suggest using a traceable and insurable service (i.e. UPS, Federal Express, Priority Mail) to ship your camera. Please package the camera very securely in a sturdy shipping box to prevent damage during shipment. Please send your camera to the following Factory Service Center: Canon Factory Service 1440 Chase Ave. Elk Grove Village, IL 60007 Telephone: (800) 828-4040 Business Hours: Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays) Upon arrival at the Factory Service Center, your camera will be logged in to our repair database and assigned a repair number. Next, the camera will be examined and you will be advised of the findings. If the required repairs are covered by the warranty, the repairs will begin immediately. When the repairs are complete, the camera will be shipped back to you via Federal Express or UPS. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately ten to fourteen business days of the camera's arrival at the Factory Service Center. Please be assured that your camera will be returned as soon as possible. We appreciate your patience and understanding in this matter. All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, or if the camera is out of warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your camera will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the camera repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the camera will be shipped back to you un-repaired. Once you have confirmed with your shipper that the camera has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the camera, in all repair status inquiries. If you prefer to contact us by phone, please see the above contact information. Please note that our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States. We hope this information is helpful to you. Please let us know if we can be of any further assistance with your Sure Shot Z155.

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