Question about Logitech Harmony 550 Remote Control

1 Answer

Frozen Harmony 550

My H550 is frozen in "safe mode." i have removed batteries and tried connecting to USB and it just blinks (activities light) in constant "safe mode.

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1 Answer

Hi. You will need to update the firmware.

1. In the software, click "Downloads"
2. Click on "Firmware."
3. Update the remote

That should fix it!

Posted on Mar 05, 2010

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2 Answers

How to reset harmony 650 for 'system error!' ?


If your remote is not behaving properly, you can reset it. To do so, remove one of the batteries, hold down the All Off button, and reinsert the battery. A message will appear on the remote screen indicating that the remote has entered safe mode. Next, connect the remote to your computer and sync it. The remote should now be updated and functioning properly.

May 12, 2014 | Logitech Harmony 650 Remote Control

1 Answer

Its frozen i cant turn off it says safe model?


Update the firmware:
- Launch the software.
- Connect the remote.
- Click "Downloads"
- Click "Firmware."
- Update the remote.

That will get the remote out of safe mode

May 23, 2010 | Logitech Harmony 550 Remote Control

1 Answer

What is "Safe Mode?and how do I get this off my remote? It is completely not working. The Activities button is light up and it simply says Harmony Safe Mode.


1. Remove the batteries. While holding the 2 button down, connect the USB cable. The remote will boot into normal mode.

2. Update the firmware. Update the configuration. If you are unsure of how to do this, please see below.
- Upgrading/Reapplying the firmware on your Harmony Remote
- http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747

3. There could be a stuck button on the remote causing the symptom. Remove the batteries from the remote. Push in, and massage each button ensuring it is not stuck down. Replace the batteries and Update the firmware. Update the configuration (update the remote).

4. Remove the batteries from the remote. Manually place the remote into `Safe Mode` by holding off and plug in the USB. Upgrade the firmware in the remote. Update the configuration (Update your Harmony remote).

May 06, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

Device freeze how to I reboot/unfreeze Harmony 550


Hey, try doing the following:
1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


That fixed my 550 a couple of times. Seems that a firmware update will cure most ailments.

Hope it helps.

Apr 03, 2010 | Logitech Harmony 550 Remote Control

1 Answer

Harmony 550 in safe mode


Hi There,
To get out of safe mode, do a firmware update from your PC. This will install the latest firmware and your configuration. Safe mode is a bootstrap designed to recover from firmware corruption issues so about the only thing it knows how to do is reload firmware.
However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.

1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.

Aug 29, 2009 | Logitech Harmony 550 Remote Control

2 Answers

Remote is in safe mode


You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Hope that helps.

Aug 18, 2009 | Logitech Harmony 550 Remote Control

2 Answers

It says safe mode


Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

-Kennedy

Aug 05, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Remote is frozen. remote says welcome to remote but does not resp


To get your 550 out of safe mode, follow these steps. 1. Remove the batteries. 2. Hold the '2' button down. 3. While still holding the '2' button down, replace the batteries. 4. The remote will boot into the normal functionality. Note: If the 'Off' button is held down while inserting the batteries, the remote will boot into 'Safe Mode'. Also here for manuals: http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=other&db=devices&br=logitech

May 02, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Display shows "Harmony safe mode" and will not respond/turn off


remove one battery. press and hold the #2 while replacing the battery. hold the #2 until you see "upgrade success". press activities and you're back in business.

Mar 07, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Frozen


Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

Sep 09, 2007 | Logitech Harmony 880 LCD Remote Control

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