Question about Logitech Harmony 550 Remote Control

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Frozen Harmony 550

My H550 is frozen in "safe mode." i have removed batteries and tried connecting to USB and it just blinks (activities light) in constant "safe mode.

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1 Answer

Hi. You will need to update the firmware.

1. In the software, click "Downloads"
2. Click on "Firmware."
3. Update the remote

That should fix it!

Posted on Mar 05, 2010

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1 Answer

What is "Safe Mode?and how do I get this off my remote? It is completely not working. The Activities button is light up and it simply says Harmony Safe Mode.


1. Remove the batteries. While holding the 2 button down, connect the USB cable. The remote will boot into normal mode.

2. Update the firmware. Update the configuration. If you are unsure of how to do this, please see below.
- Upgrading/Reapplying the firmware on your Harmony Remote
- http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747

3. There could be a stuck button on the remote causing the symptom. Remove the batteries from the remote. Push in, and massage each button ensuring it is not stuck down. Replace the batteries and Update the firmware. Update the configuration (update the remote).

4. Remove the batteries from the remote. Manually place the remote into `Safe Mode` by holding off and plug in the USB. Upgrade the firmware in the remote. Update the configuration (Update your Harmony remote).

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When we turn the power on, a little light blinks 3 times.


operating system not loading. start w out usbs occupied. if nothing in usb then start in safe mode.if u cant start in safe mode try w operating system disk in. if that fails test real time clock battery. if that fails find way to reformat hard drive. or get another.if u got the pc this way this is a bad sign

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My remote is frozen on 'watch tv'' . device button, help button will not work. off button not working, initial screen to turn on devices does not appear. remote is fully charged


Hi, try updating the firmware in safe mode.

1. Remove the battery, press and hold the 'Off' button, and re-insert the battery. The screen will say 'safe mode'.
2. Connect to the software and click 'Downloads' at the top of the screen.
3. Click 'Firmware'.
4. Update the remote

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Frozen, locked up with blinking green light.


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1 Answer

Harmony 880 remote wont conect with computer


A communication problem can be caused by a variety of issues, both hardware and software related, so this can be difficult to debug. First, make sure that you have the latest software installed and that the installation is successful. Next, make sure that the USB cable and the USB port on your computer are good. Try to upload some pictures from a digital camera, etc. They generally use the same kind of cable. If the software is ok and the USB cable/port is ok, it's time to turn off any virus software, firewalls, etc. Now you should try to connect. If the software still does not detect the remote, you can try putting the remote into 'safe mode' and then try establishing a connection to upgrade the remote's firmware. Here's how you do that:

Launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. If this step is successful, you will be prompted to update your remote with your personal configuration (your device and activity profile). I hope this works out for you!

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1 Answer

Constantly blinking Activity light


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The 5 different lights on your modem namely Power, Ethernet, DSL, Internet and Activity have their own indications and explanations.
1. The Activity Light indicates the amount of activity that is takin place on the computer on the Internet though the activity might blink even when you are not browsing. This can be explained by stating that the computer constantly keep sending signals  about it being connected to the internet and any other acknowledgements..

So, you've got nothing worry about unless the Power or the Ethernet or the DSL or the Internet light Blinks....
Cause they are the resultants of a fried modem(check for the adapter), faulty LAN connections, interrupted Dsl line and the account verification failure indications respectively.....

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1 Answer

Frozen


Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

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