Question about SanDisk Sansa m240 MP3 Player

1 Answer

Can't play music

When I turn on my sansa mp3 a message appears that says "Syncronize to continue your music subscription" What does this mean? It was my daughter's mp3 player until this message appeared. She said after that happened she could no longer play any of her music.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 47 Answers
Re: can't play music

Hi there. "Syncronize to continue your music subscription" is normally an indicator of the following causes, depending on the source and type of the music that you have on your M240: (1) If your music files came from a subscription music service provider (Napster,Yahoo, Rhapsody for example): This would mean that the licenses for these subscription songs need to be updated. They must be updated at least once every 30 days. You must use your subscription music service's software to resync the songs (the process varies depending on the service). Also, you would get that "sync" notice if you've cancelled your subscription. (2) If your music files were ripped from an audio CD: The best solution would be to once again "Rip" these audio CD files using Windows Media Player, version 10 or 11. Before ripping, ensure that the "Copy Protect Music" option is unchecked by going to Windows Media Player's "Tools", then "Options", then selecting the "Rip Music" tab. If all else fails, the best "last resort" would be by setting the M240 to MSC mode and formatting it in Windows Explorer or "Disk Management" I hope this proves useful. I know it's quite a bummer when you have a whole bunch of songs just sitting in your player with a "Sync" error.

Posted on Apr 21, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I have a message on my sansa clip that I want to get rid of so that I can continue to listen to my book. I can't listen till this is straightened out. It says synchronize to continue your music...

Audible books are protected, you can copy them into device, but you can't play them (...subscription...appearing ). You must use audible manager to sync audible books.
You should delete audible books that make pop up a message " synchronize to....", otherwise, your device always pops up the message when it meet the audible books.

Apr 06, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

Synchronize to continue your music subscription

I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

Nov 26, 2008 | MP3 & Digital Media Players

1 Answer

Sansa e250

You have to refresh the synchronization with Windows Media Player every 30 days or so. Normally this message only appears for Rhapsody-downloaded tracks, nut Microsoft now requires that you sync the device every so often just to make sure any wma files have the correct license on them. Convert those songs to Mp3 format, and you will not have any problems like this one.

Jun 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 help

is this in windows media player or just on the player?

Jun 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Wants me to "syncronize to continue music subscription"

I have the same problem, I have tried updating the clock using rhapsody, it should work for 30 days before needing to sync. ANY IDEAS anybody. I have requested help from SANDISK.

Jan 11, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

Second sansae250 in less than two weeks with the same problem

pull the menu button 15s or more... if u dont get it to quit well... u got to take battery out

Jan 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Error Message

You have to synchronize your Sansa to a computer that has a current subscription to Rhapsody, and you have to sync the Sansa to that same computer at least once every 30 days, or the Rhapsody songs will stop working. Use a different music service that is free, or convert all of the songs to Mp3 format to get around the problem. If you get a subscription to another music svc, then you must maintain a current subscription with whatever new svc you choose as well.

Dec 27, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sync music to continue listening...

first you must format the player using msc mode then after that retransfer the songs to the player. If you are receiving this message it means that the songs on the player have expired. This is normal if you download the songs off rhapsody, napster or any online music stores and if you have ripped songs iwht copy protect music on it if you ripped them using windows media player 10.

Dec 02, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Will not play purchased yahoo music

Check your manual or contact makers web site - there are many variations on types of players

Jul 07, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa m240 MP3 Player Logo

71 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94113 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides