Question about Jenn-Air HV363 Kitchen Hood

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Jenn-Air HV -363 Downdraft Vent

My 2 year downdraft vent has stopped working. It will not raise up. When you push the button, you can hear a very faint "hum" from the motor - I think. How do I go about checking it out. I did not get a manual with it! so don't know what it looks like inside.

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