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The volume control pod needs to be flushed with electronic control cleaner, unplug and remove back, attach supplied straw and give the pod two or three good blasts in the tiny hole and rotate volume back and forth rapidly to reach desired results.
This sounds like an IC that controls the sound level is playing up. It will need to be replaced to make it work. If you have the knowledge to do it yourself all you need do is trace the wires from the volume control and you should see the IC.
1. The volume up button on the remote may be stuck down- try wiggling the button to get it out. If it isn't the remote if the local volume control is in fact two buttons perhaps that one is stuck in or damaged.
2. The dvd sounds like it needs a new laser unit- a worn laser unit may play up like this. It might be time for a new one as replacement can be sometimes more than the cost of a new one nowdays!
I sent a note to the manufacturer. Communication attached below.
We thank you for your interest in GPX and our products. We apologize, but the volume level on the unit is a factory setting that we are not able to override or alter.
Once again, we apologize for any inconvenience this may have caused.
GPX Consumer Service
This sounds like a case of a dirty/defective rotary encoder. The volume control used here is not the conventional potentiometer type , but a rotary set of switches that tell the sytem if the knob is being turned left ot right.
Do you think you'd be able to open the unit and spray some contact cleaner into the rotary encoder? It might involve dis-assembling it down to front bezel removal.