Question about T-Mobile Dash Smartphone

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Wont charge/hold a charge

This is a new phone literally, replaced three weeks ago. New phone same battery and SIM. Literally shut off while typing text, went black and will not charge. Light turns yellow then immediately goes to red. Will turn on, goes to TMobile screen then shuts off again. Is this the battery? Feedback.

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  • sjcsegura Dec 29, 2008

    I have the same problem and I am on battery number three, so I don't think it is the battery. I am beginning to think it is an operating system issue. My Dash is 1 and 1/2 years old and the first battery just wouldn't hold a charge, so I bought a new one, which didn't do much better, but a little for a while. Then it did the same. I took it to a T-Mobile store and they gave me a new battery and since then it has gotten much worse. It cuts off usually when I am using Explorer on the web. It will show three bars and then when I reset it after it goes off, it will show no battery and shut down several times, then finally it will come back up with three bars again. It will hold a charge for only a couple of hours and that is on standby, not being used. I am bummed because I plan on switching to ATT in July and do not want to buy another phone.

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That definitely is a battery issue. The battery is either Low Soc or it is a failed battery. Most batteries on PDA's usually fail within a year because of the immense amount of use the phone has and the majority of the time the batteries are smaller in a PDA. Take your battery to a service center if one is in your area or call your carrier and inquire about the warranty on batteries (usually 1-year).

Posted on Dec 26, 2008

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