my Acer Aspire 3050 has a malfunction on the laptop keyboard/touchpad.
After power-up, at a certain point the cursor stops moving (the touchpad doesn't have any effect), and I cannot enter...
1) Is there any accidental liquid or water damage on the keyboard, if there is possibly the keyboard and track-pad fails cause it may have affected the circuitry in it.
2) See if you can access the BIOS and try to reset to factory/default settings. Save and exit. May resolve the trackpad and keyboard issue. From the BIOS you can individually disable stuff built into laptops like USB, card reader, etc. At banks and businesses, they usually disable USB controller cause you know work policy.
3) If you want to know if its hardware or software issue. Suggest you try with Linux distro like Ubuntu. Burn to a disc or make a external USB pen drive and boot from that. If the keyboard and mouse work in Ubuntu, then its a software issue. If it still doesn't work, then its hardware issue. You don't need to install Ubuntu, you can run it without installing it. Although you can install Ubuntu alongside Windows if you want to.
4) Sometimes driver issue, use the manufacturer driver, or check windows updates for the drivers. At this point i would suggest getting an external USB mouse and keyboard just to do this.
Feb 18, 2018 |
Acer Aspire 3050 Notebook