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What eyepieces sizes have you used? Try using the largest eyepieces you have (20mm, 25mm or higher) for a wide field of view. If your eyepiece is to small (maybe 15mm or below) you will have too much magnification and the moon will be a blur.
Looking through the manual (link follows) please check that you set the time in 24 hour clock with timezone correctly. Also the date & of course location. I see no reset function in the manual but I guess leaving the batteries out for a while will reset it.
Also although it says you do not need to know where the stars are you're aligning to it's good to have some idea that you're actually aligning with "Mizar" or whatever. You can find maps of the night sky where you are on this link:
Finally check if there is a local astronomy group that you can join, they are always ready to encourage & help people.