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Your phone is either on Do-Not-Disturb, or it is Call-Forward-All straight to voicemail. Speaker, 42 cancels DND and CFA on an IPK, an Elite, and on a Pro II if your codes are at default. If you have a newer system you might be able to scroll through the options in the display window to cancel.
Sounds like the voicemail is locked up or dead. If you have an Elite, an IPK, or IPK II, they use a similar voicemail circuit card, and that card is way past its prime. If your lucky a system reset will bring everything online, but its possible it's gone and not coming back. See an actual service tech for this type of serious issue, not a good idea to try this on your own.
To turn off your voice mail automatically, turn off your phone and turn it back on after 5 minutes, then you enter ##002# and press the green/dial button, it will automatically deactivate the voice mail from the phone. Then test it by dialing the number of the phone from another phone to see if it will go to the voice mail or it will ring normally. I trust it will ring normally after doing the ##002# and dial voice mail reset.
Hope this helped you. Thanks for using fixya.
On my 4424D+, I can turn off voice mail.
I use this feature when I'm gone for an extended period of time so I don't come back to 100 VMs.
Dial into your voice mail.
Choose the prompt for Call Answer Mode. (Option 8 on my phone.)
Then choose the prompt for Record Mode. (Option 1 for me.) This allows callers to record voice mails on your line.
The call forwarding was turned off. To turn on, press speaker, enter 793, press 1(for set), press extention number, and enter 300. If you have call forwarding on and are looking for more rings, do the above steps except press 2 (for clear).
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
For voice mail service subscribers
If you subscribe to a flat-rate service
package that includes Caller ID, call
waiting, voice mail, and unlimited
local/regional/long distance calls, please
note the following:
L To use the voice mail service provided
by your service provider/telephone
company rather than the unit's
answering system, turn off the
answering system (page 30).
L To use this unit's answering system
rather than the voice mail service
provided by your service provider/
telephone company, please contact
your service provider/telephone
company to deactivate your voice mail
If your service provider/telephone
company cannot do this:
- Set this unit's "Ring count"
setting so that this unit's answering
system answers calls before the
voice mail service of your service
provider/telephone company does.
It is necessary to check the number
of rings required to activate the
voice mail service provided by your
company before changing this
- Change the number of rings of the
voice mail service so that the
answering system can answer the
call first. To do so, contact your