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Your phone is either on Do-Not-Disturb, or it is Call-Forward-All straight to voicemail. Speaker, 42 cancels DND and CFA on an IPK, an Elite, and on a Pro II if your codes are at default. If you have a newer system you might be able to scroll through the options in the display window to cancel.
Sounds like the voicemail is locked up or dead. If you have an Elite, an IPK, or IPK II, they use a similar voicemail circuit card, and that card is way past its prime. If your lucky a system reset will bring everything online, but its possible it's gone and not coming back. See an actual service tech for this type of serious issue, not a good idea to try this on your own.
To turn off your voice mail automatically, turn off your phone and turn it back on after 5 minutes, then you enter ##002# and press the green/dial button, it will automatically deactivate the voice mail from the phone. Then test it by dialing the number of the phone from another phone to see if it will go to the voice mail or it will ring normally. I trust it will ring normally after doing the ##002# and dial voice mail reset.
Hope this helped you. Thanks for using fixya.
On my 4424D+, I can turn off voice mail.
I use this feature when I'm gone for an extended period of time so I don't come back to 100 VMs.
Dial into your voice mail.
Choose the prompt for Call Answer Mode. (Option 8 on my phone.)
Then choose the prompt for Record Mode. (Option 1 for me.) This allows callers to record voice mails on your line.
The call forwarding was turned off. To turn on, press speaker, enter 793, press 1(for set), press extention number, and enter 300. If you have call forwarding on and are looking for more rings, do the above steps except press 2 (for clear).
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
This is a phone system phone. What you are looking for would be a feature of your voice mail that is connected to the phone system.
"Handsfree Speakerphone- 3-Line Back Lit display and 24-Line Keys. Compatible with KXTDA200 and KXTDA100 Systems. "
Sounds like you either have a KX-TDA200 or KX-TDA100 phone system. Usually voice mail is an optional feature and has a separate part number. You could also have voice mail service through your phone service provider (like Verizon)
Do you have any user guides for your voice mail or one for your phone that covers voice mail features?
If not, the first step is to find out for sure what you have for a voice mail. If you have a working message waiting light on the phone it would be an in-house voice mail connected to the system.