Question about LeapFrog Custom Learning Gaming System

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New Didj keeps shutting down

My 7 year old recieved a didj 4 christmas . it keeps shutting down immediately after turning on what should i do!!!

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  • jencop1977 Dec 27, 2008

    Yes, I have the same problem. After hours of trying to set it up now it closes down.

  • mwilk72 Dec 31, 2008

    have the same problem...he used continously for almost a week...started shutting down today...i replace the batteries and it did not help...i replaced with another set and he was able to play for another hour or so and now is shutting down again...changed batteries again and still shutting down

  • jtjharps Jan 01, 2009

    my son recieved a didj for christmas, and kept shutting down after only a few minutes, so we went to toys r us, and exchanged it for another, only to find it did exactly the same thing, so we bought the plug in transformer for it thinking maybe it was a battery problem, but it shut it self down multiple times while plugged into the wall! Obviously these units were not ready for sale due to lack of practical testing, etc..

  • leskandary Jan 01, 2009

    we are having the same problem. Very frustrating!

  • Anonymous Jan 19, 2009

    we have two didj's and both of them are experiencing the same problem. They will boot up but if they are started with a game cartridge inside or as soon as one is inserted it shuts down. these things are a piece of junk.

  • Anonymous Feb 14, 2009

    We have a daughter and a son and they both got a didj. The one for my son did the shutting down thing and we brought it back and the 2nd one did not do it. The other one we replaced and it is still shutting down..... We will try the reset thing and see if that helps.

  • Anonymous Apr 12, 2009

    There should be a class action suit on Leapster for this piece of ****...all the same problems as above as well as countless hours on the computer trying to "fix"...steaming piece

  • Anonymous Apr 28, 2009

    Didj turns off immediately after turning on, no matter putting in new batteries! Tried the reset thing and no help. :(

    Also, connecting to Leapfrog connect fails. Didj disconnects itself. Ugh.

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We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.

Hope this helps!

Posted on Jan 01, 2009

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This happened to me after trying to tune up my daughter's Didj. I am VERY dissapointed in this product. I cant believe what a mess this Didj is. The Leapster and Leapster2 that my daughters received years ago are hands down better than this brand new Didj they have now. I spent the entire evening after work trying to fix this shutting down thing. With pressure from one daughter to "just fix it Mommy" becasuse the other's had no problem with hers, I finally gave up and the following day called Leap Frog and complained to them how it akes NO sense why it is MANDATORY to tune this thing up, #1..and #2 WHY on earth do you have to download the software TWICE for each child when before it didnt require you to do so, just add another profile. This thing is ridiculous. Once I told the Leap Frog rep (Mary Ann) what was going on, she didnt seem too surprised..which makes me POSSITIVE they have heard of this sort of thing before with the Didjs and wont do anything about it...What she ended up doing was asking me for the number on the inside of the battery compartment so that I can send the game and receive a replacement. All she asked me was wear I purchased it from, which was Walmart around Christmas..this is all the information she required, no receipt. I just went today to the post office, cost me around $4 to send the package priority mail with a delivery confirmation. I mailed it to Leap Frog Enterprises, 563 N. Fairview Street, Santa Ana, Ca. 92703. The phone number is 800-701-5327. PLEASE CALL and complain about your Didj. Ask to speak to a supervisor if you have to. The LEAST that they can do is send you a replacement. Good luck.

Posted on Jun 20, 2009

  • Valgirl Jun 26, 2009

    My daughter's new Didj just arrived to day UPS. Tommorrow will be a week since I placed the phone call to Leap Frog. Works perfectly!

  • curlycheff Dec 07, 2010

    Today is Dec. 7 2010, and I had the exact problem, with the exact same service as the above when I called the number she listed. As "Valgirl" noted, I was only asked when I purchased the item (I was worried because it was over 7 months ago), where I bought it, and also for the product number inside the battery compartment, not receipt or other info required. More good news: I WON'T NEED TO SHIP IT BACK TO LEAPFROG! They will be sending me an email with a special number in it, that I need to write with permanent marker onto our old Didj, take a picture, and email the photo back to Leapfrog. The item is supposed to be received in 10 to 15 business days. If all this doesn't come about, I'll leave a reply later. No reply means it all worked out great. One more thing, I asked if the old problem has been resolved in the Didj that she is sending out, and I believe she did mention in her reply (customer service from India :( ) that this is a new, functioning and "Improved" Didj. Hoping..... Good luck to you all.

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