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If he is synchronizing his BlackBerry with his Work email client (Outlook or Lotus Notes) using a BES (BlackBerry Enterprise Server), then the email he reads on Outlook or Lotus Notes will sync wirelessly to his BlackBerry as read, as he has opened these on his computer.
Please advise if this scenario applies. Do you have an email server at your work, or is your Boss checking email from a personal web based account like Hotmail or Yahoo?
There is an option in Outlook with a Checkbox that says "Leave a Copy of Messenges on Server." Under Tools, then Options. That box must be checked, otherwise when mail co Almes into Outlook on your computer, it will never come in on your phone. There is also an option on your phone to have messages deleted from the computer when you delete email messages from the computer and vice-versa. Best recommendation is to pull-up the very-large user-guide on Blackberry.com, look at the table of contents and you'll see what I'm talking about under Email settings, with exact instructions of how to resolve your issue on the Curve.
I've had a few clients with this issue. I have used these steps from RIM. Try it and see if it helps.
Here’s what you need to do: 1. Uninstall Desktop Manager 2. Remove any references on your registry and on your C drive program files and users to: a. Blackberry b. Pumatech c. Research in Motion d. RIM e. Desktop Manager 3. Disable the UAC (User Accounts) on Control Panel-Users 4. Get a command prompt and type regsvr32 atl.dll (enter) 5. Reboot 6. Make sure that when you re-install you have absolutely no SpyBot, Virus, Spam guard or the like running. 7. Reinstall Desktop Manager (version 4.2 SP2) 8. If you get an “Error 1904….Lotus Notes…” Ignore it 9. After you do all this, it should work
To get rid of the unknown error, you will need to uninstall the Blackberry Desktop software. When you do this, make sure that you have the uninstaller delete the user settings, too. Then reinstall Desktop Manager 4.3. See if that helps with the syncing, too. This solution solved the error problem for me, so I hope it will work for you.
If this does not solve the syncing problem, then post back here again and we'll look for another solution. Sometimes a .pst file repair will help.