Question about Apple iPod nano MP3 Player

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WE BOUGHT A NANO CHROMATIC SEVERAL WEEKS AGO FOR A 7 YEAR OLDS XMAS PRESENT WE CONNECTED AND SYNCHED TO ITUNES AND PRELOADED MUSIC AND PHOTOS ON THERE, IT WAS FULLY CHARGED WHEN WE WRAPPED IT IT WAS OPENED YESTERDAY AND DID NOT TURN ON, WE TRIED CHARGING IT ALL NIGHT, STILL WONT TURN ON, WE CONNECTED THE USB TO THE PC STILL WONT TURN ON. WE HAVE HELD THE MIDDLE KEY FOR MORE THAN 10 SECONDS AND THE APPLE LOGO DOES NOT COME ON IT IS FROZEN OR DEAD CAN YOU HELP

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  • stitchwoo Dec 26, 2008

    i have tried all these and still the ipod is dead/frozen

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2 Answers

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  • Apple Expert
  • 250 Answers

Have you also tried this:

  • Turn on then off the Hold switch
  • with the ipod connected to the pc press and hold the Select AND Menu buttons together till the apple symbol appears.
  • If that doesnt work try holding Select and Play (this loads up disk mode). If that loads it will say something like Disconnect on the ipod screen. Now press Select and menu.
If none of these work then there is something more serious wrong with the device and it needs taking back to the Apple Store. Tip: Book an appointment with a 'Genius' online before you go.

All the best
Sean
PiDigital

Posted on Dec 26, 2008

  • Sean Cole
    Sean Cole Dec 26, 2008

    I'm sorry to say then that it is broken so you ned to take it to the Apple store or an Apple specialist. Don't forget to book it before you go or it will likely be a wasted journey.

    All the best and commiserations to our 7yr old

    Sean


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  • Master
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Go here http://support.apple.com/kb/TS1382 and read the advise and solutions from apple, so help you turn the ipod back on.

I hope this helps

Posted on Dec 26, 2008

  • Debs
    Debs Dec 26, 2008

    if you have tried everything on the apple support site and you can still not get the ipod to come on , then you should take it back to the store as faulty and should get a replacement. If it was not new when you purchases it, it is possible that the battery is depleted and it will need to be serviced.



    You can also try the 5 R's on apples website, which are herehttp://www.apple.com/support/ipod/five_rs/

    select your ipod and follow the 5 r's



    I hope this helps

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