Question about Creative Labs Zen Digital Media Player

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Creative zen 8GB movies dont fit to screen!!!

Ok so i got my zen 3 days ago and im using it to watch movies i installed the software that were included and used video converter, when im watching the movies i cant see half of the text or just missing some people, i think the movies dont fit to the screen!! any suggestions?

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  • janskuni Dec 28, 2008

    I have tried the fit to screen option and it aint working and i have tried to crop video and without crop, but still it look like half of movie is missing from screen.......


  • janskuni Dec 28, 2008

    Ok i got it to work just had to use PocketDivXEncoder to convert the movies better now they show up as they should.


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When playing the video, click on the options button and select fit to screen. if this doesn't work, try deleting the video(s) and cropping them from the computer. then reload them.

Posted on Dec 27, 2008

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My 8gb mozaIC WILL NOT REGISTER WITH MY COMOP


Support for Zen Mozaic on the site of Creative:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic
1. Firmware [for your player]
Get a download from the support site and install:
this will put maps onto the device. Communication with the software
on the computer is available after getting the next item (2.) is done.

2. Application software [for the computer]
2.1 Creative Centrale (+ User Guide) is usefull to get songs on your Mozaic.
2.2 Windows Media Player 11 can be used as well. Note: You'll first have to make a playlist: Save the playlist: Next Synchronize it onto
the Zen.

3. Drag and drop
Once firmware is installed you can also use the drag and drop method. Move music, pictures, video inside maps on the computer into the corresponding map onto the player.

Don't hesitate to post a comment
when this will not get your Zen to play.

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4 Answers

Cant import video


You need the software for the Mozaic. Most Creative brand players need the software it came bundled with to convert videos before it can added to the player.
If you don't have the Centrale software CD to convert videos, you can download it from Creative's site here:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic.

Choose the "Applications" section on this page, you want the Creative Zen Mozaic Starter Pack.

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Try the Creative System Information program. It will scan for your Zen.

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Check to see if it is the proper SD card. while several size ( memory) cards may fit the port the player may only recognise a 2 or 3 gig card.

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2 Answers

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I needed to convert the videos into smaller bitrate. I found a converter that has this option, and it works. everithing is ok now :)

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1 Answer

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OK this seems to easy a fix for you, but try it.
* In the main menu where it lists your options (and where FM Radio would be) press the 'Menu' button on your Microphoto (bottom right button) and there is an option to 'Configure Menu' and in there should be the option to show FM Radio again. Hope that helps you.

I have a similar, but different problem, so ill list below, maybe it will help someone out.

i also replaced the (broken) 8gb microdrive with 8gb compact flash in my Zen Microphoto, which worked flawlessly! BTW i bought the A-Data 'SPEEDY CF 8GB' from newegg.com.

My FM Radio still shows up, but only gets MONO sound on the Right channel, its very frustrating. i took it all apart again and made sure no connections were loose or broken, but everything seems perfect. i believe it to be a firmware issue, i think ill try to roll back the drivers. im using firmware 1.31.01.

its just annoying to have to roll back to Media Player 10 everytime just to install the firmware and have windows properly communicate with the zen... :[

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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1 Answer

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Use PocketDivXEnvcoder and run the outout through it's video/audio sync option before copying it to your Zen.

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Creative Labs Zen MicroPhoto (8GB) possible faulty USB Cable ????


When I had that problem on my Zen I un-installed all the software and rebooted my system and reloaded the software. Not sure why it worked but it did.

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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer). If it didn't work out follow these steps: 1. Uninstall Creative Media Source and all related software. 2. Install the driver. In the installation CD the driver is usually in \Drivers\English 3. Turn on the Nomad an connect it to the PC. 4. Install MediaSource(the program requires that you have the nomad connected while installing) 5. Install MediaSource plugin 6. Try transferring files. If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp. Good luck!

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