Question about Microsoft Windows XP Home Edition

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WindowsXP Help and Support

When I click on Start>Help and Support, I get an error window that says:"Windows cannot open help and support because a system service is not running". Then, it suggests I click on Help and Support, and I'm caught in a loop and get the same message again. Please advise. thank you.

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To open Services, click Start, click Control Panel, double-click Administrative Tools, and then double-click Services
Find
"Help and Support" Double click>
Set the "Startup type" is manual> and click Service start
Closed Windows and restart System

Awais Shahid

Posted on Dec 26, 2008

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1) Open up the control panel
2) On the left hand side near the top: Switch to "classic view"

3) Double-click on "Administrative Tools"
4) Double click on "Services"

Be careful now, this is dangerous teritorry.

Near the bottom left, chose the EXTENDED tab

5) Scroll down the list, under the NAME category, look for:

"Help and Support"

Right-click on "Help and Support", choose "Properties"

6) Set the "Startup type" = manual

7) Click ths START button

8) close the window(s)

Your help should now work just fine.


Martin

Posted on Dec 26, 2008

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Windows help and support wont run


The Windows operating system includes a feature called Help and Support, which assists novice computer users with on-screen guides and answers to technical questions.


Help and Support is accessible from the Start menu, but sometimes when you try to launch the tool, you receive an error message saying "Help and Support cannot be opened or is not turned on."


To manually turn on this tool, you must start the associated Windows service.


Log on to your PC with an account that has administrative privileges.


Hold down the Windows logo key on your keyboard and then press the "R" key.


This will launch a small "Run" window, where you can type in basic commands.


Type "services.msc" into the dialog box and click "OK."

A window will open with a list of all the services set up on your computer.


Scroll through the list of services until you find one labeled "Help and Support."


Right click on "Help and Support," then select "Properties."


Choose the "Automatic" option from the "Startup type" drop-down menu.


Click "OK," then click the "Start the service" button on the left side of the window.

Help and Support has now been turned on and can be accessed from the Start menu.

hope this helps

Oct 17, 2012 | Microsoft Windows 7 Ultimate for PC

Tip

How to jump to a registry key directly ?


When you start Regedit, it automatically opens the last key that was viewed. (Registry Editor in Windows XP saves the last viewed registry key in a separate location). If you wish to jump to a particular registry key directly without navigating the paths manually, you may use any of these methods / tools.

Option 1 Using a VBScript: Copy these lines to a Notepad document as save as registry.vbs
'Launches Registry Editor with the chosen branch open automatically
'Author : Ramesh Srinivasan
'Website: http://windowsxp.mvps.org

Set WshShell = CreateObject("WScript.Shell")
Dim MyKey
MyKey = Inputbox("Type the Registry path")
MyKey = "My Computer\" & MyKey
WshShell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit\Lastkey",MyKey,"REG_SZ"
WshShell.Run "regedit", 1,True
Set WshShell = Nothing

Double-click Registry.vbs and then type the full registry path which you want to open. [ Example: HKEY_CLASSES_ROOT\.MP3 ]

Limitation: The above method does not help if Regedit is already open.

on Mar 24, 2008 | Microsoft Windows Vista Ultimate Edition

1 Answer

Windows could not search for updates.


From the case log, I understand that when trying to update Windows, the error code 8024402F was encountered. If there has been any misunderstanding, please feel free to let me know.

I also understand the inconvenience you have experienced. Please be assured that I will do my best to help you. Please be aware that these following steps may be similar as the suggestions on Help and Support page, but, they are more detailed. Could you please perform them step by step? This will prevent us from having to proceed with additional troubleshooting steps and provide us with feedback to further develop our support resolutions for future customers. Your assistance in the feedback process is greatly appreciated and crucial to creating the best support experience we can here at Microsoft. This issue can be caused by the following factors:

1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.

In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Double click the service "Windows Update".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

Step 2: Rename the Windows Update Softwaredistribution folder
================================================
This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

1. Close all the open windows.
2. Click the Start Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

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This might help:
http://support.microsoft.com/kb/306550
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1 Answer

I'm cannot logon to WindowsXP Home Edition


Windows stores the activation information in two files in the c:\windows\system32 folder: Wpa.dbl and Wpa.bak. If those files are locked, or permissions are incorrect, Windows may not be able to save its activation information.

You might also want to check the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFTNT\CurrentVersion\Winlogon
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion
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Boot into safe mode, click Start→Run and type regedit then check these values.

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1 Answer

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do rate this solution please

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1 Answer

Windows does not start successfully


Hello,
Boot to safe mode. Then log in as administrator. Open My Computer, rightclick on C drive. Click properties. Select Tools and then click Error Checking. Select (Automatically fix file system errors) and then click start.

It will ask that you restart the computer. Upon restart it will run a check disk and if there are any file system error that may be affecting your boot up problem, it will fix them. If that was the problem, it should start up after this process. If not then let me know so we can try something else.

Thanks,
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Hi,

This needs some understanding of OS only. Don't worry.

Now, coming to ur first problem... u can change the bootup xp options by modifying the c:\boot.ini (be careful too...and u r right, it will not slow down ur pc)

reg. the bootup disk problem, ... u may need to create a bootable CD for installation... u may get the 'bootstrap' CD image from internet (but, r u having a licensed version???)


:)

Have a nice day

I hope, my suggestion was helpful

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Try this:


To unregister and re-register Windows Installer:
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Type in the Open box: msiexec /unregister and then click OK.
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