Question about HP Pavilion dv6326us Laptop

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Computer won't make any sounds

My HP pavilion dv6436us won't make any sound. This hasn't happened before. The mute button is permanently on mute but the screen will show changes from mute to un-muted when the button is tapped.

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  • davidamarase Dec 26, 2008

    I just recently installed service pack 1. I have correctly installed audio drivers thinking that was but obviously not. I've taken out service pack 1 after reading that it may be a problem, but still I have no sound and the mute indicator light is still appearing on the key board no matter how many times I press it.

  • Jackson Henney May 11, 2010

    have you got a driver installed or have you uninstalled any programs that might have changed the driver for sound.

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Sorry i thought you were using xp, looks like the link jeffjjs gives the solution, oh well, i tried

Posted on Dec 26, 2008

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  • Jeff S
    Jeff S Dec 26, 2008

    Perhaps there's something wrong with the mute button itself. Loosen or something.

    If you still in warranty period, go to where you buy that laptop or

    to hp (laptop) branches near your place, you should get assistance at no cost.

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As odd as this may sound, it sounds like a problem in your keyboard. Make sure the volume button(s) or mute button is not partially depressed and stuck, and hasn't had anything spilled in/on it. If it's not that, you've probably got bigger issues that are going to take some qualified repair work, like parts swaps.

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The audio on my hp laptop only works when the headphones are plugged in, and the mute button stays orange and wont change to blue, but when i press the mute button the icon in the bottom right hand corner...


a 10 year old PC,
that means you lost your HP drivers for sound
or is a hardware problem. dead internal speakers.
so, you posted not telling what OS you have, making
the OS to hardware driver match impossible.
so today I teach how to fish.
go to hp, tell Hp what OS you have get the sound drivers.
like this.
i typed your model in the HP box.
I search
land here.

https://support.hp.com/us-en/product/HP-Pavilion-dv7-1000-Entertainment-Notebook-PC-series/3744231/model/3754329

i then click , software tab.
i click windows,
i then answer the question there, I cant, for you.
lets say you told it w7-32bit.
it shows driver audio in the list first.
i then pick this and run it.

Driver-Audio
Version:
6.10.6207.0 Rev. A
Operating systems:
Windows 7 (32-bit)
Release date:
Sep 28, 2009
File name:
sp45556.exe
easy no?

if you are clue less to what you have.
then click control panel.
the pick system
the see what OS is there , it tells you. name and bits.

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Sound processor is built in to the machine.

Above the keyboard is a row of buttons - look for the one that has a loudspeaker symbol followed by a circle with a diagonal line through it - that is the mute button. Press it to mute/unmute. There are two other buttons for volume up and volume down.

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Since when this happen.. it might be due to improper shutdown Or the updates not installed properly.

You need to run a Checkdisk for the Root Directory and then run a Virus Scan with complete updates.

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This could be a simple driver glitch. Try uninstalling the audio drivers from the device manager, then reboot. The machine will find he sound card and reinstall the drivers automatically. Then go to HP's support site and check for any updated sound drivers or patches. If it's a glitch this will fix it. Keep in mind that it could also be a hardware problem with the mute switch, so if the driver procedure doesn't work, you might consider having it serviced.

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2 Answers

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Have you checked device manager? You may try reinstalling the driver through device manager? Check the audio properties in sound. you May be try running a virus/spyware scan. When something suddenly goes out its either dead, corrupt driver or virus/spyware/highjacker etc. Let me know what happens. Good Luck, Tim

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