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My legal Wndows XP Home disc evidently had a crack in it. When I went to use it to reformat my computer, the disc broke apart inside my cd-rw burner, destroying it. Can I get Microsoft to replace the disc. I have the product key.

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You can usually get them to replace it, but for a fee and there are several conditions you must meet. http://support.microsoft.com/kb/326246

Typically it is much easier to borrow an install disc and use your own license key.

Posted on Dec 26, 2008

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