Question about Creative Labs Zen MicroPhoto MP3 Player

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Can't Add files to mp3 after reinstalling-device not found.

Hi, I've got a creative zen mp3 player. I've recently had all software reinstalled on my laptop except that I couldn't find the installation CD for my mp3, so that wasn't reinstalled. Instead, I got on to the creative site and downloaded the creative media source 5 software and thought all was ok. However, I've been trying to add tracks to the mp3 from the laptop's hard-drive and I can't. It looks like the computer and/or creative media source 5 hasn't picked up the device properly. That is, my computer recognises a device and I can view files etc. But when I'm in the creative program I can't transfer files to the mp3 because the drop down list of the computer's drives and devices doesn't include the creative zen as a destination. Is there some way I can get the software/computer to recognise my device so that I can begin transferring again? Thanks!

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  • FreeHansje Jan 03, 2009

    Same thing: I can see the files on the player(ZEN Photo Sleek) and can drag file TO the device, but not FROM the device. I have a new PC and wanted to backup my device files.
    I have tried several filemanagers: Realplayer, WMP, ITunes. The Creative software does not even show the files...
    It used to be working fine with aforementioned managers, now I am almost desperate. I don't have my old pc anymore, if the ZEN breaks down at some point(it's pretty old) I loose the files and can start over again ripping my CD's...

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I have an older ZEN, so I'm not sure if I have Creative Media Source 5, but mine never worked really well either. My Windows Media Player recognizes mine, so I just sync to that library. I even have gotten a new laptop since I got my ZEN and I never downloaded anything, I just connected it to Window's Media. I hope that's helpful!

Posted on Dec 29, 2008

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Posted on Jan 02, 2017

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Sounds like the same problem I've resolved several times in the past on here.

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