Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows
Hi, surfing the web to find a solution for the mentioned problem I found out that I am not allone! Looks like Vista has in general a problem with his family member Live Messenger!
I bought a laptop Fujitsu Siemens with Vista Home Premium installed. And I downloaded Live Messenger 2009 from www.messenger.com. The problem is that the Audio Functions (a contact going online, advise of incoming call, new email, new chat window opening etc.) in Live Messenger are not working at all!
Could you help me and all the other users of Vista and Live Messenger with the same problem? Thanks in advance.
There ... isn't ... a Live Messenger 2009, at least not that's come out of Beta testing. More importantly, there isn't a legitimate Messenger.com.
You may have bigger problems than your chat program. Please humor me and try some basic steps to make sure you've got the right software installed, and none of the wrong software. These are also good things to do generally, for the future of your computer.
Update your anti-virus software. If you don't have any, consider a free package, such as Grisoft's AVG Free Edition:
Keep carefully reading and clicking -- they -really- make it difficult to download the free version, because they'd much rather you buy it.
Download and install two anti-spyware packages:
Malwarebytes' Anti-Malware, from here:
Spybot Search and Destroy/Spyboy S&D from here:
Scroll down a little on each download page to find the download link. Download, install. Start up each; run an update; run an update again, the run the scan in Spybot (maybe 45 minutes) and a quick scan in Malwarebytes (maybe 10 minutes). If any problems are found, please please please post back here with all the details (what was found, what pieces it installed in what location, what it removed, etc.)
Now that you've got 'em, try to run the updates and scans perhaps weekly.
Now let's make sure you have the right Live Messenger.
Click download. Uncheck all the boxes in the next screen. Download. Run WLinstall.exe. Uncheck all the options in the first screen. Leave the options unchecked in the second screen. It installs.
Run it -- Start: All Programs: Windows Live: Messenger.
Click Help: About. Should say Version 2008, copyright 2007, Microsoft.
Do you have a menu bar at the top of the Messenger screen? If not, click Help: Show Menu.
Click Tools: Audio and Video Setup. The second screen should let you select your sound card and play a test sound. It'll also tell you to make sure you don't have headphones plugged in, let you adjust the program's sound level, etc. Work through that. If it doesn't make a peep, please see if you've got any music in Start: My Music and verify that you can hear that. If not, please please write back and we'll try to figure out if some other problem is afoot.
Posted on Dec 26, 2008
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