Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

1 Answer

Windows vista doesn´t like live messenger 2009?

Hi, surfing the web to find a solution for the mentioned problem I found out that I am not allone! Looks like Vista has in general a problem with his family member Live Messenger!
I bought a laptop Fujitsu Siemens with Vista Home Premium installed. And I downloaded Live Messenger 2009 from www.messenger.com. The problem is that the Audio Functions (a contact going online, advise of incoming call, new email, new chat window opening etc.) in Live Messenger are not working at all!
Could you help me and all the other users of Vista and Live Messenger with the same problem? Thanks in advance.

Regards, Lola

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  • 2 more comments 
  • si_estoyloca Dec 26, 2008

    Hi antiochpc,

    thanks for answering me, and so fast!

    Do you know if there is maybe a messenger version that works fine with Vista?
    It is easier to install a new messenger than to change the operating system.


  • si_estoyloca Dec 29, 2008

    hello, thank you for this really detailed instruction (even I could understand it).
    But I have installed an Antivirus on my Laptop, it was included when I bought the laptop. The Antivirus is called Antivir PE Classic and it updates itself automatically. Apart of that I always scan the downloaded files before I open them.
    And sorry about me telling that I downloaded the messenger from the messenger.com page, it was of course the german get.live.com webside from where I downloaded it, so that I got installed the whole windows live package, messenger included (WL installer.exe). But as I can see in the properties of the program and in other forums it is now the new Messenger Live version 9 (2009).
    The sound on my laptop is working fine, no problems at all...only by using the messenger I can´t here anything when for example a contact logs in or is sendin me a message, etc. I checked already all the sound options in Messenger, I activated them all. I am relly desperat about it. And so many people telling me that it is because Vista is still quiet problematic....

    So I don´t know what to do now. And it looks that I can´t install another Messenger Version for free neither, for example the older Live Messenger 8.5 Version to see if this one will work on my laptop with Vista. Do you have a link where I can download 8.5 without problems?

    Thanks for your help so far.

  • si_estoyloca Jan 08, 2009

    Hi Boogerhead,



    I also wish you a happy new year! And yes, "einen guten Rutsch" was perfectly right. As a german language genius you should do your answers now also on german...would be fab!



    ok, let´s become more serious:

    I followed your instructions step by step - and it really worked!!! Msn 2008 is running now perfectly on my laptop, I am having sound! Looks like Vista has trouble with the msn 2009 Beta Version.



    Dear..... (what´s your real name..?), thank you so much for for solving my problem and giving me a wonderful start into 2009!



    Very best regards,



    Lola

  • Kevin Shafer
    Kevin Shafer May 11, 2010

    The only help here is to stop using Vista and use an operating system that actually works....XP.

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There ... isn't ... a Live Messenger 2009, at least not that's come out of Beta testing. More importantly, there isn't a legitimate Messenger.com.

You may have bigger problems than your chat program. Please humor me and try some basic steps to make sure you've got the right software installed, and none of the wrong software. These are also good things to do generally, for the future of your computer.

Update your anti-virus software. If you don't have any, consider a free package, such as Grisoft's AVG Free Edition:
http://free.grisoft.com
Keep carefully reading and clicking -- they -really- make it difficult to download the free version, because they'd much rather you buy it.

Download and install two anti-spyware packages:
Malwarebytes' Anti-Malware, from here:
http://www.malwarebytes.org/mbam.php

Spybot Search and Destroy/Spyboy S&D from here:
http://www.safer-networking.org/en/download/

Scroll down a little on each download page to find the download link. Download, install. Start up each; run an update; run an update again, the run the scan in Spybot (maybe 45 minutes) and a quick scan in Malwarebytes (maybe 10 minutes). If any problems are found, please please please post back here with all the details (what was found, what pieces it installed in what location, what it removed, etc.)

Now that you've got 'em, try to run the updates and scans perhaps weekly.

Now let's make sure you have the right Live Messenger.
http://get.live.com/messenger/overview

Click download. Uncheck all the boxes in the next screen. Download. Run WLinstall.exe. Uncheck all the options in the first screen. Leave the options unchecked in the second screen. It installs.

Run it -- Start: All Programs: Windows Live: Messenger.

Click Help: About. Should say Version 2008, copyright 2007, Microsoft.

Do you have a menu bar at the top of the Messenger screen? If not, click Help: Show Menu.

Click Tools: Audio and Video Setup. The second screen should let you select your sound card and play a test sound. It'll also tell you to make sure you don't have headphones plugged in, let you adjust the program's sound level, etc. Work through that. If it doesn't make a peep, please see if you've got any music in Start: My Music and verify that you can hear that. If not, please please write back and we'll try to figure out if some other problem is afoot.

Posted on Dec 26, 2008

  • Boogerhead01 Dec 29, 2008

    Any luck?

  • Boogerhead01 Dec 31, 2008

    Hey, I'm kind of running today, so forgive me if I'm rushing a bit.

    This link had the non-beta version 8 of Messenger when I looked the first time I tried to help you, a few days ago. You probably need to uninstall 9 beta before installing 8. I don't know about language support -- I would think this would tell you it needs to download something else, but I don't know. I can't find any documentation online to say either way:

    http://get.live.com/messenger/overview

    If that doesn't work for you, either as an installation or to get your sound working, please let me know.

    I'm now convinced you did download a legitimate copy of Messenger, one that should not have given you any spyware problems. I would still strongly strongly urge you to download these packages, install them, then update and run them at least once a month but no more than once a week:

    http://www.safer-networking.org/en/downl...

    http://www.malwarebytes.org/mbam.php

    You do have an effective anti-virus solution, that's true. But no one program catches everything, and in fact your copy of AntiVir doesn't even try to catch spyware and some related non-virus crapola. Take a look here at your product's documentation.

    http://www.free-av.com/en/products/1/avi...

    Spybot and Malwarebytes can help fill the gap. Vista does come with something called Windows Defender, which does fight spyware and is always running; it also has one of the worst track records among anti-spyware software -- it doesn't catch that much stuff. Again, the others can help fill in the gap. You don't have to be completely paranoid and scan every two hours, but it's good to check at least once a month.

    einen guten Rutsch!

    (Hope I got that right)



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