My HP Dv9000 laptop suddenly stopped recognizing the DVD Optical Drive. Device Manager gives me a code(10). Driver installs and is upto date. HP support said the drive was bad, got a new one, HP Drive. Still same problem. Have Ck'd BIOS for CD/DVD Drive enabled and Updated BIOS dtill same problem. I have removed and powered up unit then powered down and installed new driver(2 additional) still I sit without an internal drive. A USB optical drive works fine go figure. Drives work fine in another HP laptop. I am begining to think I may have a bad MOTHER board. Any helpwill be appreciated.
I found that there was a firmware conflict caused by the installation of iTUNES. I uninstalled and cleared the upper and lower filters in the registry and the internal DVD-Rom is recognized. First I cleared the registry and the drive was recognized after a hard boot. So Far no twitches. Knock on wood.
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sure it has power (ejects). Check Device Manager in Safe Mode by pressing F8
during boot. Right click My Computer > Manage. Select Device Manager >
View > Show Hidden Devices. Now delete all DVD/CD-ROMs and reboot. Windows
will say "New Hardware Found" and install.
BIOS by pressing F key (correct F key is noted during boot) and make sure
BIOS see's the Optical Drive.
at end of this instruction set, see link to review more questions/answers,as your issue with CD/DVD ROM will vary .
This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98.
Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed.Step 1: Does Windows detect the CD or DVD drive?
Use Device Manager to determine if Windows is recognizing the drive:
In Windows XP, click Start , and right-click My Computer .
In Windows 98 and Me, right-click the My Computer icon on the desktop.
In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button.
In Windows 98 and Me, select Properties , and click the Device Manager tab.
Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
Do the following depending on what is listed in the DVD/CD-ROM drives category:
If a drive name is shown but is disabled (icon is marked with a red X, ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.
If the drive cannot be enabled, a required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers and troubleshoot any problems found according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.
If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .
here is a link that will give you several other questions and answers to CD/DVD ROM issues.
Up date the bios and than reinstall the chipset, also check in device manager for the make and model of the optical drive and update firmware before that run this link from MICROSOFT Dont forget to say Thanks!
In the optical drives or ATAPI drives section of Device Manager, try right clicking and choosing "scan for hardware changes." If the CD/DVD drive still doesn't show up, you might want to try opening the computer up and resetting the cables going to the drive (both the power and data cables).
Try cleaning the optical drive lens with alcohol.Try deleting the CD/DVD drive entry from the device manager and let
Windows re-detect the optical drive on startup. It will reinstall the
driver.If none of these helps, probably you’ll have to replace the drive.
this is a tough one. I found this at acer:Optical Drive 8X DVD-Super Multi double-layer drive or DVD/CD-RW Combo (varies by model)
The bad news is the part where it says varies by model. You will need the exact model of the drive to get the proper driver for it. My advice is to take it to an Acer shop and ask them to identify the cd drive for you.
You may have to take out and put it back in. Make sure you this with the laptop off and then start after you insert the optical drive back in. There should be a switch or one screw that will allow you to remove the cd drive. If all else fails, try reinstalling the driver as well. If after all this you still have issues, you may need to replace the drive.