Question about Computers & Internet
My HP Dv9000 laptop suddenly stopped recognizing the DVD Optical Drive. Device Manager gives me a code(10). Driver installs and is upto date. HP support said the drive was bad, got a new one, HP Drive. Still same problem. Have Ck'd BIOS for CD/DVD Drive enabled and Updated BIOS dtill same problem. I have removed and powered up unit then powered down and installed new driver(2 additional) still I sit without an internal drive. A USB optical drive works fine go figure. Drives work fine in another HP laptop. I am begining to think I may have a bad MOTHER board. Any helpwill be appreciated.
I found that there was a firmware conflict caused by the installation of iTUNES. I uninstalled and cleared the upper and lower filters in the registry and the internal DVD-Rom is recognized. First I cleared the registry and the drive was recognized after a hard boot. So Far no twitches. Knock on wood.
Posted on Dec 27, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
if this fails to fix the problem
It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it
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