Question about Microsoft Xbox 360 Console

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Xbox360 defective and ruined games.brand new console and games.

We got a xbox yesterday and tried playing a couple games. the game console put circular grooves on the games and ruined the games. when we return the console who do we talk to about replacing the games.the game console is defective and ruined the games.christmas day!

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  • tdagger307 Dec 26, 2008

    We have a similar problem. We played Rock Band on the console, it started fine.When we finally hooked up the drums and guitar we got an error message that the disk is unreadable.We found a circular scratch on the disk .The disk will no longer play.Will Microsoft xBox give a replacment disk for the game? The console will play DVD movies without any problem. Do we need to get the console replaced or fixed? How do we do this?

  • Anonymous Dec 26, 2008

    We just have the same exact problem. My son played one game all day and it has a groove and says unplayable.

  • Anonymous Dec 26, 2008

    My sons XBox put grooves into 2 new games, yet we have 1 game he has been playing since new and it is fine. The 2 new games appear to unusable now.

  • janice_8553 Jan 06, 2009

    We're having the same problem !!It ruined ROCK BAND, very expensive !!!!
    Batman 40 dollars, and tony Hawk.I've never been so sick of a purchas in all my life. This gift was made by several people to my grandsons who had a playstation 2 for 2 years and NEVER had a problem !!!!This was ALL they got for Christmas and can't play it after 3 days !! I have custody of them with a husband on disability ( wheelchair ) and cannot afford to get it fixed !!!!


  • jemipab Jan 16, 2009

    omg we are having the same problem. I am so sorry i got this for my kids this console and games cost me a fortune. Is there anyway that xbox will replace these games.

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A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Posted on Aug 26, 2010

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Hello.

Xbox DVD-Drive's often scratch circles into your discs and some even got malfunctioning lasers that will burn rings into games.
To prevent the circular scratched from happening avoid moving your console at any time while it is running however it often also occurs just in regular use especially for older consoles with Hitachi or Samsung drives.
As far as I know Microsoft replaces discs that were clearly damaged by a console free of charge, at least here in Europe they do.
Try calling Xbox Customer Support and ask for a replacement it is worth a try for sure even if they shouldnt replace it they will at least give you a 1-month subscription for Xbox LIVE in exchange.

If you can get the console replaced as well depends on the support person you are talking to but usually they charge you for that if you want to fix the drive yourself, open up a PC drive and take the foam pads outs and install them in the 360 drive this will prevent the discs from getting scratched they just didnt use these pads in the Xbox for some reason which led to these problems...

I hope this helps and Good luck!

Kind regards,
Wilhelm@Xboxexperts.com

Posted on Mar 06, 2009

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