Question about HP DeskJet 920c InkJet Printer

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Printing problems ink cartridges are new, printer will not stop printing in red ink. tried all trouble shooting, still cant get it to print in black ink.

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Re: printing problems

Are you using remanufactured cartridges? If so, I would strongly recommend that you replace with factory HP cartridges.

Posted on Apr 25, 2007

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Hey,I am a big problem.When I want to print...something, I can't print because I have an error. Look here what "the printer" sais:"An ink cartridge is not installed properly.Open the...

this like your cartridge has problem with connection
open printer cover/door
then disconnect your printer cartridge, both the color and black, then connect the cartridge again
close the printer cover/door
try to print again, if message still appear, it mean you need to change your cartridge with new one

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I changed the black ink cartridge and the printer

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Replaced print head and cartridges and still not printing.

Open the kodak all in one home center on your desktop and click on [?] on top most right hand side. choose maintenance under general links and choose printhead cleaning. if this does not solve the issue, call kodak @ 1800 421 6699 and they will replace the printhead for you free of cost..

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Wont print

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I've tried trouble shooting "print cartridge error" plus print still in queue message. I've cleared both but messages still returns with copy, fax and scan lights blinking.I've tried the posted fixes but...

I had this exact error not to long ago. There was nothing in the book to help. I just finally changed my black ink cartridge. That stopped the error message.

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2 Answers


The light you describe is the ink light.
When that light is blinking, try this.

Turn on the printer. Open the front cover and look at the carrier for the ink cartridges. There is a white arrow right above the latch for the color cartridge.
Once the carrier stops moving, the white arrow should be pointing to a symbol which represents the problem (the reason the light is blinking.) Examples are low ink black, low ink color, sick black ( replace ) , sick color ( replace ).

IF you have just replaced your black cartridge, you might need to replace your color cartridge too.
This printer will not work without both ink cartridges installed and full.
You cant print with a full black and an empty color cartridge unfortunately, even if you only want to print black.

Hope this helps!

Aug 27, 2008 | HP DeskJet 932c InkJet Printer

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