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Sharper image digital photo keychain won't turn on unplugged

The software loads fine, I uploaded my photos to the keychain in update mode, the indicator light at the top is green... but when I unplug the keychain from my cpu it won't turn on!

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  • jgiers Dec 27, 2008

    I have the sharper image Digital photo keychain and it worn't turn on unplugged. I down loaded the software and it is stuck in the updating mode. battery indicator light is green.

  • Anonymous Jan 02, 2009

    help please

  • jenruss2 Jan 03, 2009

    Exact same problem. I don't get the battery image showing up when it is supposedly charging either.

  • ElectricR Jan 15, 2009

    I have the same problem, I thought it was b/c I got this as a gift last year and it sat in the box for a year before I got around to opening it. Since these are recent post, I gather my problem has nothing to do with age. Other than the battery might just be beyond charging.
    Attached to the USB cable I get a green light. I can use all the functions. I did have to down load new software from a website for the item. The cable is fine, although I did try other USB cables to ensure it wasn't the cable.
    It won't charge or hold a charge that is the bottom line.
    Take the item back. It's cheap China **** as far as I'm concerned.


  • Anonymous Jan 21, 2009

    It's a $20 rip off. Loaded 1 picture and it shut off and will not come back on no matter what. ****!

  • Anonymous Jan 22, 2009

    My digital keychain uploaded all my pictures and as long as it is plugged in it works fine. Once unplugged it goes black and nothing.

  • Anonymous Mar 03, 2009

    I have had mine on charge for approx. 12 hours and all I get is the red light. Plugged into the usb port I still get a red light.

  • Anonymous Mar 22, 2009

    mines wont turn on and i just got it today man my 20$ gawd im mad T~T i meen what are they so desprite to get money =(

  • Anonymous Apr 27, 2009

    Same exact issue : /

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SOURCE: Innovage digital keychain - won't turn on

Well, from browsing around, i believe these little guys require more power than a standard usb is able to give. Try a self powered usb, if that doesnt work, return it. There are multiple problems with the devices not staying powered once unplugged.

Posted on Dec 27, 2007

  • 1 Answer

SOURCE: Problems Loading Photos To Digital Photo KeyChain

hi there I got a new treo palm and i mix my finger in i dont know button an i lost my main screen and i got on screen horizontal lines side to side where it indicates ( Sprint , Quick Tour , Non Unread Masegges, No uncoming apoinments ) And the space live search bar ) how can i get out of this just the comands thank you very much.

Posted on Jul 31, 2009

  • 74 Answers

SOURCE: Is it possible to download software to put digital photo's in my Sharper Image Keychain?

Shouldn't it just work as a a flash drive device? Plug it in, drag and drop photos into it.

Posted on Jan 03, 2012

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Innovage photoviewer keychain download


uninstall your drivers, and install

i have the driver, email me @
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i will send it to your email

make shure you READ teh installer, or it will do same thing to you...

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Innovage photoviewer keychain download


My husband is now enjoying his gift. I changed USB cords and and downloaded the software from the the www.customercare.com and then connected the USB cord back into my computer and it worked fine It was easy after that. I am now getting ready to purchase one for myself. Thank You

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My digital photo keychain album


My instruction booklet says:
IMPORTANT: The keychain MUST be plugged in and in "update" mode in order for you to open the Photo Viewer progarm. If it is not plugged in, or is in the wrong mode, you will get the following error" No photo viewer is found, program terminated!
2. Once the keychain is plugged in and in "update" mode double click the Photo Viewer icon on your desktop to launch the application. (I wasn't able to double click the Photo Viewer icon at all, so I don't know what else to do). And for the rest of you that are able to double click it, I will give you the instructions.
3. Use Photo Viewer's file manager to browse photos on your computer.
4. Once you select a photo, it will show up in the crop marquee. Put the box over the area that you want to see on your keychain and click the POST button (arrow to the right). This will move your photos to the collection panel.
5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
6. Once you have all photos in the collection panel that you want on your keychain, click the "synchronized" button. At the bottom of your screen, you will see that the status has changed from "idle " to "download" and the black bar will show %complete.
7. Once the download is 100% complete and you get the following message, "photo viewer data synchronized complete", click OK, exit the progam and disconnect the keychain.

IMPORTANT: Do not disconnect the Digital Photo Keychain until the download is complete and you exit the photo viewer software.

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1 Answer

Photo keychain


If this is like my keychain photo viewer you need to put the keychain in USB update mode before it will work.  When you first plug it in to the USB port it will show USB Charge or USB Update. Use the arrow keys to put it in USB Update mode and then press the menu power button.
At this point you can open the software and start adding photos!

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Innovage digital keychain - won't turn on


How did you get it to download to your Mac are using Mac OS X.5?  I am using 10.5 and the program just quits on me... I have not been able to download any pics at all. 
Thanks for your help. 

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Innovage digital photo keychain


Regarding it not working once it's disconnected from the computer.... I called tech support and they said it's a bad battery/faulty charger since I had let it charge for 7 hours and did everything else suggested, so I took it back to the store, exchanged it for another one and it works fine. So if this is a problem, and you did everything else correct, it is probably a bad one, go try another and if a 2nd one doesn't work, I would forget it. I wouldn't have tried a 3rd time. I guess it's a common problem.

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Innovage Digital Photo Album w Keychain driver


Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

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found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

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