Question about Toshiba 42HP84 42 in. Plasma HDTV

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42hp84 I have 42hp84 toshiba plasma. The right lower corner has a 21" diagonal black square. It is not the PIP or the Close Captioning. It covers all the text from the menu when prompted. It will not go away. I've unplugged for hours and called toshiba. They have no idea. Can you Help?

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  • Anonymous Dec 06, 2007

    black strip vertical 1 inch wide 7 inches or so long

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I gather there is no picture in that portion at all? If it is totally black then you have a addressing issue to the plasma panel itself. Can you post a picture of the issue?

Posted on Apr 18, 2007

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Posted on Jan 02, 2017

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I HAVE A BLACK SUZRE BOX SHOWING AT THE BOTTOM OF MY SCREEN. SOMEONE TOLD ME THAT IT WAS THE PICTURE IN PICTURE. HOW CAN I GET THIS BLACK SQUARE OFF OF MY SCREEN.


That's a text box not pip. Press the cc button repeatedly on your remote control or go into your menu and find the closed captioning setting. There may not be a menu item for closed captioning. It might be a button on the remote only. You should be able to scroll through the closed captioning options when pressing the cc button to choose off. You are more likely in the text1 or text2 mode right now. If I am wrong and it is pip there should be a pip button that will enable you to turn this feature off (or a menu option). If you need the remote that originally came with this television try http://www.replacementremotes.com/

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1 Answer

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Hello kailuajacqui:
It sounds like someone has turned on the picture in picture option on your Television. The reason it is a black screen is because it is not setup on a station or other input in order for you to see anything.
Check your manual for how to turn off your PIP (Picture in Picture) option. Or just hit the PIP button on your remote control.

If this helped just click the thumbs up.
Your FixYa team member, Peter N.

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Turn off or modify CLOSED CAPTIONING settings

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check and see if your tv has PIP (picture in Picture) which you turn on and off with the remote. If you do you have PIP turned on, but not set to any station.

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this is probably the closed captioning option, go into the menu and turn off closed captioning, its probably on text....Hopefully this helps

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Most likely it's the closed captioning has been turned on. From your post I assume you have the remote control and able to access the menus so try to turn off the closed captioning. I'll be notified if you post something new.

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