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We have a whirlpool hotwater heater model #fg1404t3nv and we can not get the pilot light to stay lit. help please we need hot water and do not have the money to replace it

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Fear not, unless you havewater leaking from the tank you won't have to worry with replacing it.

Heres how your heaters ignition system works.

The Pilot is lit, and the flame sensor detects flame and sends signal to the gas valve.The gas valve then sends gas to the burners and the burnes ignite.

If the gas valve does not recieve signal from the sensor it will not come on and it will shut off all gas to the pilot, and burners to prevent raw gas from dumping into your home.

If your system has a thermocouple, 99% change the problem is the thermocouple.

When I service a customers unit, I automatically replace the thermocouple because they are so notoirus for going bad.

You can buy one at Lowes for less than 10 bucks.

To locate the thermocouple, go to the gas valve, fint the small copper tube (about as thick as a pencil lead) and follow it to the pilot. The sensor will be slightly larger in diameter and about 2 to 3 inches long.

You can try cleaning the sensor with steel wool, but usully they just need to be replaced.

To replace it, turn off the gas, unscrew the nut holding the tube in the gas valve, and disconnect the sensor from the ignitor/pilot assembly. Make sure your new T-couple is long enough, as the come in different lengths, you can simply coil the extra length up out of the way near the gas valve.

Install the new one as you removed the old one.

Relight pilot, be sure to hold the button down long enough, and enjoy your hot shower!

If you have any other problems, let me know, and I will be glad to help you.

Please don't forget to rate this solution.

Posted on Dec 26, 2008

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My fathers Bosch water wizard tf 250 will not start. the water will flow but no gas will not ignite or come through the pipe to the heater. the gas bottle is full. thanks Dave Tooley


Dave, make sure that the gas valve on the Propane tank, is fully open and that the inline gas shutoff valve near the heater is turned ON. Those are the basic two things that would prevent the gas from flowing thru the gas line, to the heater.

If the above valves are ON, the problem then lies with the gas control valve on the water heater. If it has pilot light that has to be lit, make sure that the heater's gas control valve is properly in the PILOT Position, before attempting to light it. It must be able to be pushed ALL the way in and you should feel strong pressure pushing back at you (other than spring pressure). When you feel that, it's in the PILOT Position and ready to be lit. Once it's lit, continue to hold the Pilot Button in for 1 minute, then release it. If the Pilot stays lit, turn it to the ON Position.

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I have a Whirlpool gas hot water heater. The pilot light will not stay lit: it ignites but as soon as I release the RESET button, the pilot goes out.


change your thermocouple. You can get one at any hardware store. the thermocouple is the small rod looking device next to the flame of the pilot light. It has a copper looking line about as round as a pencil lead that connects to the gas valve. Disconnect the line from the thermocouple from the gas valve and you may be able to just pull it out from the pilot assembly. take the old one in to the hardware store so you'll get the right length.

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no easy fix . your water heater should be fine most likely its up to temp ,thats why its not lighting its main flame . the frozen pipe is another story you need to get the heat up in the house open any cuppord doors that have pipes in them like under a sink ( to let heat from the room get it there ) leave a faucet on hot and wait . at some point you will unfreeze . but you migh end up with a broken pipe so keep your eye out for a water leak . good luck

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there is a class action lawsuit against whirlpoof for their "flame lock" water heaters. (in several states). All their support web pages are blank and their phone support operators are in India (and seem to be named Biff or Muffy or some such rubbish..they think it makes them more acceptible than Ajay or Ravi) Either way..the solution is simple...just do what I am doing..(mine is 8 months old)
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3. drain the tank
4. Use a hand truck to remove the tank
5. put it on the trash
6. buy something else..ANYTHING else..than a whirlpool water heater.

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