Question about HP Pavilion Ze4900 Notebook

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Can't get past log on screen on HP laptop

I'm trying ti fix a laptop for my in-laws! Please help!

It starts up and then brings me to a screen where I can choose a user name to log-on. It won't let me log on under any of the user names, including 'guest' and I get this message

"The system cannot log you on due to the following error:
The specified domain either does not exist or could not be contacted
Please try again or contact your system administrator."

When I tested the hard drive I got a "#2- 07 fail" message

Is there anything I can do?

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  • 6 more comments 
  • goddessnike1 Dec 26, 2008

    Ack, sorry, it's running Windows XP, but I have no idea which SP. My in-laws weren't using it for a long time because for awhile they couldn't get it to turn on at all.

  • goddessnike1 Dec 26, 2008

    The one built into the BIOS gave me the HD error.

  • goddessnike1 Dec 26, 2008

    There shouldn't be any domain or workgroup, unless it's the wireless network they used to have in their house.

    I booted the computer in safe mode and still can't log on as an administrator. I seriously doubt my ILs would have any idea how th change the admin password, so I don't know what's up with that.

  • goddessnike1 Dec 26, 2008

    I have the XP disc, yes.... I was hoping it wouldn't come to that.

  • goddessnike1 Dec 26, 2008

    frcs68 - When I choose 'options' the only thing is does is bring up a 'shut down' button with is either active or grayed out depending on in which mode the computer was started. I can't change domain, it's not an option.

  • goddessnike1 Dec 26, 2008


    ebelingbl - I was already doing that up through step 9. I tried the shift and f10 and got a message that said "The current user account is not recognized. Restart the computer and them open user accounts."

  • Cliff Rohner May 11, 2010

    What did you use to test the HD, the ult built into the BIOS or a third party tool? Generally, the login and HD error would be unrelated, unless the SAM on the laptop itself had somehow been corrupted, due to the drive issue. Is this laptop joined to a domain or a workgroup?

  • Brian Ebeling May 11, 2010

    xp or vista?


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If you have access to another computer with a cd burner, use can DL a password reset utl, provided that they do not have EFS enabled. Systernals had a good one called ERD that you boot malfunctioning computer up with, they are now part of Mircosoft, but you can still get a 30 trial iso. The new name is Microsoft DART

Posted on Dec 26, 2008

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If frcs68's solution doesn't work try to boot into safemode.
reboot. when bios stuff comes on start tapping the F8 key until it opens boot screen and choose boot into safe mode

after it boots login to administer acount, unless your in-laws added a password to it you should be able to just click on it and enter

if it asks for a password just push enter first.
if that doesn't work then try admin

Posted on Dec 26, 2008

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  • Brian Ebeling Dec 26, 2008

    o.k. hmmm........(Head Scratchin).......Do you have the XP disk?

  • Brian Ebeling Dec 26, 2008

    well dont get to nervous yet. not gonna format yet :) wanna get to the restore console

    oh yeah. i hope you have the product key, do you?

    1. Place your Windows XP CD in your cd-rom
    and start your computer (it’s assumed here that your XP CD is bootable – as
    it should be - and that you have your bios set to boot from CD)

    2. Keep your eye on the screen messages
    for booting to your cd Typically, it will be “Press
    any key to boot from cd”

    3. Once you get in, the first screen will
    indicate that Setup is inspecting your system and loading files.

    4. When you get to the Welcome to Setup screen, press ENTER to
    Setup Windows now

    5. The Licensing Agreement comes
    next - Press F8 to accept it.

    6. The next screen is the Setup screen
    which gives you the option to do a Repair.

    It should read something like “If one of the following Windows XP installations
    is damaged, Setup can try to repair it”

    Use the up and down arrow keys to select
    your XP installation
    (if you only have one, it should already be
    selected) and press R to begin the Repair process.

    7. Let the Repair run. Setup will now check
    your disks and then start copying files which can take several minutes.

    8. Shortly after the Copying Files stage,
    you will be required to reboot. (this will happen
    automatically – you will see a progress bar stating “Your computer will
    reboot in 15 seconds”

    9. During the reboot, do not make the mistake
    of “pressing any key” to boot from the CD again! Setup will resume automatically with the
    standard billboard screens and you will notice Installing Windows is

    10. Keep your eye on the lower left hand
    side of the screen and when you see the Installing Devices progress
    bar, press SHIFT + F10. This is the security
    hole! A command console will now open up giving you the potential for
    wide access to your system.

    11. At the prompt, type NUSRMGR.CPL and press Enter. Voila! You have just gained graphical
    access to your User Accounts in the Control Panel.

    12. Now simply pick the account you need
    to change and remove or change your password as you prefer. If you want
    to log on without having to enter your new password, you can type control
    at the prompt and choose to log on without being asked
    for password. After you’ve made your changes close the windows, exit the
    command box and continue on with the Repair (have your Product key handy).

    13. Once the Repair is done, you will be
    able to log on with your new password (or without a password if you chose
    not to use one or if you chose not to be asked for a password). Your programs
    and personalized settings should remain intact.

    O.k. it took me a while to find these instructions. i couldn't remember them. try this and i hop it works for you. Follow the instructions to logon without a password. delete all accounts except administrator.if this doesn't work We'll move onto the next option

  • Brian Ebeling Dec 26, 2008

    yeah cant do the reinstall repair without the key, so if you dont have it dont do it.

  • Brian Ebeling Dec 26, 2008

    ok...hmmmm..... do you have the key for the disk?


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Press cortl+alt+del whneyou have the log on screen
click on option button at eh lower right corner, that will bring you;
login name
change the domain to local computer,
login name =admin or administrator,
password= blank, or Admin or Administrator

Posted on Dec 26, 2008

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