Hi: For a couple of weeks now, I have had problems accessing my McAfee SecurityCenter that was preinstalled on my laptop. according to my purchase agreement with Dell, my McAfee service is for 36 mths. The laptop is barely six months old; whenever I click on the icon that rest on the lower right corner of the laptop, a blank box comes up; I tried accessing the security center by click on start/programs, etc, no luck; then to my amazement, I believe I was either struck by a malware or something happened where McAfee SiteAdvisor would freeze my google homepage or MSN homepage; in order to close the page, I would have to restart the laptop; i have deleted and reinstalled McAfee SecurityCenter 4 times only to have the problem repeat itself; the OS is Win Vista Ultimate; I have had difficulty reaching out to McAfee; their tech help page is impossible to get to
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Open your start menu and type "McAfee" in the search screen.
The error 'Unable to reach McAfee server' usually indicates a problem with the internet connection. Check if your internet connection works properly, if so: also check that McAfee has permission to go through any firewall that might be installed on your computer.
Right click the icon mcafee anti-virus on the notification bar and click product set up to activate mcafee, if still have problem on activation contact mcafee at : http://www.mcafee.com/us/partners/channel/restricted/support_form.asp?bypass=true
Hi Tanya!Looks like you have some registry entries left..you can delete them as follows.. Click start->run->type regedit When the registry editor opens click on edit ->find->type mcafee When you find something just press del..Keep pressing F3 until you get a message finished searching thru the registry.. The try installing norton..If it still doen't work then you might have been infected with some kind of virus..If this is the case restart the computer in safemode and try to install.Post back the status so that we can help you resolve this issue.. Eagle!