Question about Philips GoGear HDD6330 MP3 Player

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Philips mp3 30gb jukebox problems

When i connect my mp3 to my PC and go to device manager its says that my mp3 is not connected

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  • thapar_rahul Dec 26, 2008

    thnkx so much!!!

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  • 13 Answers

I JUST HAD THIS PROBLEM.... ok... did you plug in the device before you installed the program?...if you did you will have to uninstall everything and install it again without the device in the usb... and then restart it... thats what my problem was... if you dont get it then just go into programs and click install on everything =) hope that helps...

Posted on Dec 26, 2008

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Philips go gear sa3245/97 not starting


You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.

Instructions


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.


Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.


Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .


Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.


Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Mar 31, 2011 | Philips MP3 & Digital Media Players

1 Answer

Format


  1. If you have not already installed the Device Manager, download the .exe file to install the latest version of the Device Manager application from http://www.philips.com/support. Enter your language preference and the model number e.g.hdd070. Select Software under Product Support on the left of the screen. Scroll down and click on the .exe file of your preferred language under the category PC software. The program will install both Musicmatch® Jukebox and Device Manager in one go automatically.
  2. Connect the hdd to the power supply with the AC/DC adapter.
  3. Launch the Device Manager at Start->Programs->Philips GoGear HDD->Philips GoGear HDD on your PC
    IMPORTANT: All music & content of your micro jukebox will be erased once the factory setting is restored.
  4. A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting.
  5. Follow all screen instructions to complete the restoration.
  6. The Device Manager will close automatically once the success message is displayed. Safely remove your GoGear micro jukebox by clicking on the EJECT HARDWARE icon in your task tray bar. When prompted, "The USB Mass Storage Device can now be safely removed from the system", click OK and unplug your micro jukebox.

Mar 18, 2011 | Philips GoGear HDD075/17 MP3 Player

1 Answer

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is...


Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player


Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.


Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.


How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
(Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.
When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.


Regard's
Anurag Shukla

Sep 08, 2009 | Philips GoGear SA261 MP3 Player

2 Answers

Firmware


The firmware has corrupted.

Run the Philips Device Manager, installed from the driver CD.

Connect the PSS110 to the mains and PC, when the Philips Device Manager registers that the device is connected click on the Restore option, and follow the on-screen prompts.


This will format the device and replace the corrupted firmware.


NOTE: ANY TRACKS WILL BE DELETED

Apr 25, 2009 | Philips PSS110/17 MP3 Player

1 Answer

How to save music files in my philips jukebox?


you need cable interface to connect from your mp3 jukebox to a computer. your connection interface is thru USB (mini USB to USB cable). plug it in and your computer will automatically detect that new device. follow the on screen, open that device folder and download the music you wanted from your computer local drive to your philips jukebox. then you can download music (such as mp3 format) from your pc to mp3 philips jukebox. let us know.

Apr 16, 2009 | Philips GoGear HDD060 MP3 Player

1 Answer

Musicmatch Jukebox shows just PSS instead of PSS110.


This is the LEAST of your problems - the official MusicMatch service was cancelled in October 2007, so you are only going to get limited functionality out of this player in the first palce. If the jukebox is working, don't mess with it. If it is not working:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

-Tha Mp3 Doctor

Jan 24, 2009 | Philips PSS110/17 MP3 Player

1 Answer

MY GOGEAR MP3 PLAYER IS NOT FORMETING


Run a Repair in the Philips Device Manager - it is your only hope. If a message comes up saying, "Failed to Repair Device," then this player is done. This is a legacy mp3 player that is ruined by connecting it to a computer that is running either Windows Vista or Windows Media Player 11. It was tied to a MusicMatch Jukebox service that was cancelled in October 2007. Philips is no longer issuing firmware upgrades for this player, and a firmware upgrade will not resolve your issue. Sorry.

-Tha Mp3 Doctor

Jan 13, 2009 | Philips GoGear SA178 MP3 Player

6 Answers

Connect to PC and use device manager to repair


If you have the software conect the device to the computer; press volumen + with on/off switch at same time; then press volumen - anh hold it. The software recognice the device and you can update the firmware or repair it.

Aug 20, 2007 | Philips GoGear HDD6330 MP3 Player

3 Answers

Elio doesnt connect


i have similar problem, i think i know why mine doesn't work. My son connected the usb port to power supply, since then the elio manager does not recognise that the player is connected.... something must have blown in the usb circuitry

Jan 29, 2007 | Tatung Elio Photo JukeBox MP3 Player

1 Answer

Problem accessing songs on Philips HDD065/05 Jukebox


What you have to do is this: 1) The HDD Detection tool Connect the device to the PC, load up Musicmatch. On the left click "Portable Device" tab, wait for the PC to show your device. The device should show as "Philips GoGear" if it's showing as "Philips Nike" go to "Tools" on the right, click "Settings" click drop-down menu & choose GoGear. You need to do this everytime you transfer files. If that doesn't work, you need to do this: 2) Manual Re-Install You can re-install the player manually by doing this : - connect the player to your pc by USB cable - uninstall all Installed software for the player - remove device from Windows Device Manager : - Desktop - right click on "My Computer" - select Properties from the menu a new windows appears: System Properties - click on the tab "Hardware" - click on "Device Manager" a new window appears" The Device Manager navigate to the player (should be shown as Philips Nike) at the USB Devices - right click on the player - select "un-install" from the menu - Windows will unsinstall the device - If the player is not listed, the device has been deleted Now to edit the Windows Registry: (Note: Mistakes cannot be un-done so be VERY careful) 1. Disconnect all usb devices. 2. Go to the registry (Start -> Run -> type "regedit") 3. Make a backup of the registry -click "file" -click "export" -Search/Create a logical location ("C:\REGBACKUP" for example) -choose a filename ("registry backup Date.reg" for example) -Please pay attention if Export range is set to "All" -click on save 4. Click on the + infront of HKEY_LOCAL_MACHINE -Click the + of SYSTEM -Click the + of CurrentControlSet -Click the + of Enum -Click the + of USB Here you can remove all VID``s -Before you remove the VID you have to set the right permissions, this can be done as follows: Right click on the folder USB and click on "Permissions", select in the window that pops-up Everyone and and select "Full control" at the permissions. 5. Reboot PC without ANY USB devices connected - install the software and plugins - connect the device to your pc by usb Check if device works and if still showing as "Philips Nike" try the first step again. Hope this helps, Weedy

Dec 20, 2006 | Philips HDD065 MP3 Player

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